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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very easy check in
Easy check in. Room clean and comfortable. The only issue I had was on check out day I walked to a nearby restaurant for breakfast and when I returned by keycard had been deactivated. This happened around 9:15. Checkout is 11am. Had to get a third keycard to access my room for my luggage. Annoying
Business response:
Carol, thank you for taking the time to share your impressions of our hotel. We are happy to know your stay with us was comfortable and that you liked your clean room. However, we apologize for your check-out experience. We will discuss this with our front desk team to ensure such instances are not repeated. We hope this will not stop you from choosing Extended Stay America whenever you visit this area. Sincerely, Hotel Management
I would stay again...fine for the price.
Business response:
Robert, we appreciate your gracious review of your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations at a great price. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
The women at the front were very nice. They were very accommodating to my children and I. The hotel is very clean considering the fact that they allow pets.
This place advertised breakfast, but it was literally just grab n go coffee and muffins. And the coffee was not good. The whole place smelled like a mixture of smoke and shrimp scampi. When we drove to the place, there were no lights on in the parking lot. The carpet was pretty gross and the linoleum floors were pretty slippery, yet sticky at the same time. It was a place to lay our heads at night, but if you're sensitive to smells, absolutely do not stay here.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Not that good Floor near ac unit was wet. Pillows were hard. Cigarette burn on the top sheet.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
No coffee Would have been nice to have coffee available. Website said coffee offered, but because of covid there wasn’t any. Have stayed in other hotels while on this trip, they offered coffee in the room and in the lobby.
Business response:
Linwood, thank you for choosing Extended Stay America and for the positive rating. However, we regret the disappointment you experienced concerning coffee not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 858 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.