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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Very satisfied. Definitely took care of me & made sure I was as comfortable as possible
Business response:
Sean, thank you for reviewing your stay at Extended Stay America. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Satisfying
Business response:
Sean, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
I did not like all of the trash that was stinking up the stairwells and into the hallways. The trash was there for several days before they removed it. The room was very clean when we checked in. This is a hotel that only cleans once a week unless paid to do more often. The ventilation fan did not work in our room.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to see the rating as it states you had a pleasant stay and that you liked the cleanliness of your room, but we are sorry for the housekeeping and maintenance issues you mentioned. We have taken note of your comments and have shared it with the appropriate teams so that we can improve our guest experience. We appreciate your business and hope to see you again for a perfect stay. Sincerely, Hotel Management
Requested early check in due to travel arrival. Told this would require a charge per hour. Lobby non-existent to await check-in time. only 2 chairs to sit in.
Business response:
Thank you for your comments. We are sorry you did not like our early check-in charges and regret the inconvenience caused. We hope other than this you had a pleasant visit and that you will return for a much better stay. Sincerely, Hotel Management
I really did not pay attention to the outside; however, my room was very clean.
Business response:
Soncied, thank you for being our guest and for taking the time to review your wonderful experience at Extended Stay America. It is nice to know you found your room comfortable. We look forward to welcoming you back soon. Sincerely, Hotel Management
The heating/AC unit was noisy, but not while it was on. An outside vent or something was rattling during a good portion of my stay.
Business response:
Thank you for your review. Although from your rating it seems that overall you enjoyed your stay at our hotel. However, we regret the issues you experienced with the HVAC unit in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thank you also for being our guest, and we hope to host you back at the Extended Stay America. Sincerely, Hotel Management
I didn't like the old dated decor. The entire hotel was very drab and dimly lit. The women who checked me in on both night stays, were very pleasant and accomodating.
Business response:
Thank you for being our guest. We are pleased you liked our front desk associates, but we are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
I fine the hotel and everything was great. Service was great at front desk. Only 1 problem your breakfest need to change and not nice to habe it in the front entrance
Business response:
Eileen, thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our front desk associates. We value your feedback and hope to see you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 896 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.