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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like the old dated decor. The entire hotel was very drab and dimly lit. The women who checked me in on both night stays, were very pleasant and accomodating.
Business response:
Thank you for being our guest. We are pleased you liked our front desk associates, but we are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
I fine the hotel and everything was great. Service was great at front desk. Only 1 problem your breakfest need to change and not nice to habe it in the front entrance
Business response:
Eileen, thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our front desk associates. We value your feedback and hope to see you again in the future. Sincerely, Hotel Management
Overall great - with a minor complaint The only complaint that I have is the the bed pillows were not as comfortable as I would have liked
Business response:
James, thank you for your feedback. We are delighted to know you loved each and every aspect of our hotel. Also, your comments regarding the pillow will be shared with our team so that the necessary steps so that future guests experience the better. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Who are there no trash cans in the room? Fine stay other than that.
Business response:
Greg, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. Your concerns have also been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Continental breakfast was just a couple of type of muffins, coffee, and hot chocolate. Most items were out of stock with 15 minutes left in the breakfast time window.
Business response:
Thank you for being our guest at Extended Stay America. Although from the rating it seems you had a pleasant visit, but we are sorry for not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. Thank you once more for choosing us, and we look forward to seeing you again soon. Sincerely, Hotel Management
The staff was extremely nice. The hallway had an odd smell but the room itself was nice.
Business response:
Thank you for choosing Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. We have also shared your comments about the odd smell in the hallway with our housekeeping to ensure its taken care of. Thank you for being our guest, and it will be our pleasure to welcome you back on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 858 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.