Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Kenneth 

on Expedia

2 years ago

Electrical problem The refrigerator didn't work and made noises all night and the microwave was flickering. The lamps were working before i went to sleep but had no power when i work up except on 1/2 of the room. I used a free stay to be given a dysfunctional room was not a good deal, i wanted to book an extra night but decided to go home. 

Travis 

on Expedia

2 years ago

Everytime I check into this property, there is a very rude and unpleasant woman to check me in. Every. Single. Time. Same person. Short colored hair & the most rude & unpleasant woman you could ever meet. 

Michael 

on Expedia

3 years ago

Stay away, Far Away I am not sure I will have enough characters to describe just how horrible of an experience this hotel actual was. We booked back in JANUARY and were told in March that our hotel room was over booked, and we had to find another place to stay, because we booked with Hotels.com the hotel staff refused to help us and we were almost left stranded in another state. Luckily Hotels.com was super helpful and got us into another hotel. Please, anyone that is even considering booking at this hotel, DONT! They are no... read more

Crystal 

on Expedia

3 years ago

Overbooked. I booked a suite with a sofa at a neighboring property because I wanted the couch to sit up while on my laptop. When I am he he’d know, I was told the hotel was overbooked and that needed to go across the street to another hotel. The room was a simple roof with no sofa. At check in, I asked if the room was comparable and was told yes. The staff was very very nice and apologetic but that’s not the room a booked. 

Brian 

on Expedia

3 years ago

There was a chemical smell in the room. Something with the sheets maybe. We checked in at 9PM and left at 6AM so just delt w it and left 

Doug 

on Expedia

3 years ago

poorly managed reservation not filled, sent to alternative room that was not prepped or cleaned, sent to another room with pull out couch bed,,... at bedtime no sheets , pillows, or blankets...when resolved this pull out was like trying to sleep on a rock....upon waking up had backache and stiffness......Disappointing stay