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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filth hole Place was filthy. Couldn’t stay. Cancelled trip at the front desk. They won’t give me my money back.
Business response:
Dear Anthony, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Room was not ready had to wait more than an hour to get room
Business response:
Dear Yaritza, Thank you for taking the time to share your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of having to wait for an hour until your room was made available to you. We appreciate your feedback and will use it to help us better our guest services. We would welcome an opportunity to restore a more favorable impression the next time you are in the area.Sincerely,Hotel Management
There was roaches in our room but luckily we got another room after showing them we had them in our room 323 I will not be staying here again and want my money back was not clean at all
Business response:
Dear Anyssa, We regret the inconvenience in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, the room will be inspected professionally and treated as a precaution. We appreciate your patience and hope you will accept our apologies. Please allow us another chance to serve you. Sincerely,Hotel Management
I did a reservation with two beds and the room only had one bed. The room and hallways smelled like cigarettes/mariguana and it looked very dirty. The room was dirty Bathroom was nasty The curtains were dirty No proper lighting in the public areas. Nothing of what was advertised on the website was in the room. The parking lot had abandoned cars. The property had guest/homeless people by their cars. Guest bring in things through the windows of the first floor. This location feels very unsafe.
Business response:
Dear Elba, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to ... read more
Bad place...not recommend
Business response:
Dear Cecilia, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We can do better, and we hope you will allow us to redeem ourselves. Sincerely,Hotel Management
No coffee maker in room, no iron, kids crying half the night and early morning.
Business response:
Dear Carmen, Thank you for being our valued guest and posting your remarks online. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
Our family booked this hotel and were supposed to stay for three nights. We ended up leaving after the first night even though it was none refundable. The parking lot smelled like weed, there were beer bottles in the parking lot. The hotel stunk and was dark and dingy. I would not recommend.
Business response:
Dear David, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest level of service and quality. We regret your experience did not meet your expectations or our team's expectations. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Heat not working , lobby entrance closed at night.
Business response:
Dear priamo, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced. We will look into this, and we appreciate your comments. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Electrical problem The refrigerator didn't work and made noises all night and the microwave was flickering. The lamps were working before i went to sleep but had no power when i work up except on 1/2 of the room. I used a free stay to be given a dysfunctional room was not a good deal, i wanted to book an extra night but decided to go home.
Business response:
Dear Kenneth, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read about your experience, and we are grateful for your patience. Please accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a b... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.