Extended Stay America - Phoenix - Airport

Business response:

Dear Guest,Thank you for your feedback. We’re glad to hear that you found the hotel clean and secure. We understand that the location may not have met all your expectations. We apologize for any inconvenience caused regarding the amenities. Your comments are valuable to us, and we will share them appropriately as we continue to improve the guest experience. We hope that you will consider staying with us again, and we’ll do our best to provide a more enjoyable visit in the future.Sincerely,Hotel Management 

Business response:

Dear Kathryn, It was a pleasure having you with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! Your compliments are joyfully shared with the team. We hope you will revisit us the next time you are in our area. Sincerely, Hotel Management 

Business response:

Dear Doug, It is nice to know you had a pleasant time and were pleased with our price. Providing a nice hotel experience is all that we aim for. Please allow us to improve this on your return trip. We value your business and hope to serve you again. Sincerely, Hotel Management