Extended Stay America - Phoenix - Airport

Business response:

Dear Patricia, Thank you for the fantastic review! We're delighted that you had a wonderful time at Extended Stay America. We always aim for excellence, so we're thrilled that you noticed and enjoyed our spotless property and peaceful atmosphere. Your praise lets us know that we're meeting our goals, and we can't wait to welcome you back for another exceptional experience.Sincerely,Hotel Management 

Business response:

Dear David, We appreciate you taking the time to share your review with us. It brings us immense pleasure to learn about your positive experience with our services. We look forward to the opportunity of hosting you again at Extended Stay America in the days to come.Sincerely,Hotel Management 

Business response:

Dear Sofia, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chanc... read more