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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For a few nights stay, this was fine. I wouldn’t be able to stay there for an extended period of time. I informed the front desk that the bathroom drain was extremely slow - it took more than 5 minutes to drain from just brushing my teeth or washing my hands. He wrote out a slip, but it was never addressed during my stay. I had to request hangers as the room had none. I wouldn’t call what was available, “breakfast,” I would say coffee and snacks. Don’t expect much.
Business response:
Thank you for your evaluation. We are sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and we assure you we will be more diligent going forward. Also, your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope ... read more
The guy at the front desk was super friendly and helpful. But the bed was hard and we only had 1 wash cloth.
Business response:
Tammy, thank you for staying at our hotel. We are pleased you liked our associates, but we are sorry for the discomfort you had with the mattress. We value our guests and their recommendations and we will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Location was I an area that there wasn't any food, grocery stores or lounges and I realize that it is an extended stay facility but we only needed an overnight to catch and an early flight. and the price was good
Business response:
Greg, thank you for choosing our hotel for your overnight stay. We are pleased you liked our location close to many places and that you found us to be a good value. It was a pleasure to have you here, and we hope to welcome you back in the future. Sincerely, Hotel Management
The property was clean and I felt safe staying here as a solo female traveler.
Business response:
Thank you for the wonderful rating of Extended Stay America. We are glad you had a comfortable stay at our hotel and hope to see you again in the future. Sincerely, Hotel Management
Good location simple layout as well. Easy checking in.
Business response:
Oleston, thank you for staying at Extended Stay America. We are glad you had a pleasant visit and that you were impressed with our ideal location. We appreciate your business and hope to see you soon. Sincerely, Hotel Management
Business response:
Thanks for the great review. Thanks for staying with us at the Extended Stay America Phoenix Airport.
Business response:
I am glad to see that we met most of your expectations at the Extended Stay America Phoenix Airport. Anything we could have done better? Your feedback is valuable.
Business response:
I am glad to see that we met most of your expectations. Anything we could have done better to make your stay exceptional? Thanks for choosing the Extended Stay America Phoenix Airport.
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 2,966 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.