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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer services was great, but the rooms needs maintenance.
Business response:
Christian, thank you for choosing to stay with us at Extended Stay America. We're glad to know you were impressed with the service provided by our wonderful associates and that you had a pleasant time while you were here. We appreciate your valuable feedback and hope to see you again soon. Sincerely, Hotel Management
very clean Good experience, extremely clean.
Business response:
Angel, thank you for being our guest at Extended Stay America. We're glad to know you liked our well-kept property and that you enjoyed your time with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Eqsy use taxi service fron of the dooexcelent. Reach everywhere close city
Business response:
We appreciate your wonderful review of Extended Stay America. We are delighted you found our location to be an enjoyable part of your visit to Phoenix and that we exceeded all of your expectations for a wonderful trip. It was our pleasure hosting you, and we look forward to seeing you again. Sincerely, Hotel Management
This hotel has an excellent location, I've stayed here consistently for 5 years. Its clean, quiet & well maintained. I have only 1 complaint, I seem to recall check-out being at 12, this last trip it was 11. As a business traveler, I wish this hotel had kept the 12 check-out or develops a late check out availability.
Business response:
Rod, thank you for choosing to stay with us at Extended Stay America once again. It's always a pleasure to learn when a guest chooses to stay with us again because of how much they enjoyed a previous visit. We will share your comments with our team to recognize their great work in providing excellent service, and making sure that we have the cleanest, most comfortable rooms. We appreciate your loyalty and hope that you will visit again soon! Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Never again No counter of any kind in the bathroom. No coffee pot. No place to get a cup of coffee. TV reception was not at all good. Only 8 channels. No stand for a suitcase. Poor lighting outside. Had to wait for 5 minutes before someone came to the front desk to check me in.
Business response:
We were disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
For the price it was stripped down. It was inexpensive compared to others but still pricey. I was only there for one night so it was ok. They called me the day before to see if I needed a coffee maker and dishes etc. At the time I didn't think so but then at 3 a.m. in the morning it would've been nice but i wasn't going to go get them. I found this odd. Not even an alarm clock in the room. Again for just one night for sleeping and a a shower it was all I need though pricey.
Business response:
Thank you for taking the time to post your review online. We are happy your overall experience was enjoyable, but we are sorry for not being able to meet some of your expectations while you were here. Steps have already been taken to address and correct our performance. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
off the beaten track. Away from heavy traffic. Did not have a swimming pool.
Business response:
Thank you for being our guest. We are pleased overall you had a pleasant stay, but we are sorry we missed meeting some of your expectations. We hope to have another opportunity to welcome you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 4.3 star rating with 1,732 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.