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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overnight We spent one night. It was ok but not somewhere I would choose to stay again. Beds are uncomfortable.
Business response:
Jessica, thank you for being a guest at our hotel. We are sorry to read that you were unable to experience a good nights' sleep. On a positive note, we are glad you had an overall satisfactory experience. We hope you will change your mind and give us another opportunity to serve you again. Sincerely, Hotel Management
Liked this room and area for the price . Wish they had more amenities
Business response:
Thank you for being our guest at Extended Stay America. We are glad you were pleased with our well-appointed accommodations and that we were able to meet most of your expectations at a great price. We appreciate your feedback and hope to have the chance to welcome you back soon. Sincerely, Hotel Management
Honestly it was clean and really good staffing. :)
Business response:
Thank you for your delightful review of our hotel. Your positive comments about our well-kept property and friendly associates are greatly appreciated. Thank you for choosing Extended Stay America. We hope you are already planning another visit our way. Sincerely, Hotel Management
Everything was good they should provide ice for guest and not make you wait for water to freeze or travel outside to get ice
Front desk was not professional only the afternoon gentlemen. They need to show him how to be polite and professional and not be rolling around with the chairs.
Business response:
Karina, thank you for your review. We apologize you did not experience one of our staff members at his best. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind him our main goal is to provide outstanding customer care to our guests. However, from your ratings it seems overall you had a satisfactory stay. We hope to see you again soon for a much better exper... read more
Didn't like that the site did not mention the pool and breakfast were closed during our stay. Those were 2 main reasons this hotel was chosen. Plus side, staff was great.
Business response:
Thank you for taking the time to share your review. We are pleased to know you liked our associates, but we regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
Not a good stay The hotel didn’t have enough pillows for us. We had 4 people in our room and only 3 pillows. When I asked for another, they said they didn’t have any. The pool wasn’t open. The carpet had red stains on it. There was a huge screw sticking out of the wall by the bathroom.
Business response:
Thank you for taking the time to share your review. We are sorry for the issues you encountered during your stay, and we assure you that all of your concerns are being taken seriously. We hope you will consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 4.3 star rating with 1,234 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.