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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All the front desk people and managers are very helpful and attentive
Staff was nice & helpful. My lightbulbs in my room were dead all 3 & the clerk came to my room to change them. The room needed alot of maintenance. It is clean but it is old.
Business response:
Dear Maria, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Rest assured that this issue has been addressed with our staff and will not be repeated. As you mentioned that you liked our staff, we request you give us another opportunity to show you the exceptional stay you deserved on your last visit. ... read more
Kitchen and bathroom sink were backed up and when it was told to the front desk they said they knew. That's so weird why would you put someone in a room without fixing it?
Business response:
Dear Keeonna, We deeply apologize for the inconvenience you faced with the sink issues. It's regrettable that this was not addressed before your arrival. We are addressing the situation immediately to ensure such oversights are avoided in the future. Your comfort is important to us, and we appreciate your understanding. We value your feedback and hope to have the opportunity to provide you with a seamless and enjoyable stay during your next visit.Sincerely,Hotel Management
Muy buena opción en relación al precio por noche. Falta de limpieza pero bueno en muchos aspectos. Recomendado.
Business response:
Dear Cesar, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved in your room and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved and updated. Considering our price, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
Our stay was okay. The staff at mid afternoon/night always had an attitude & always took her time to come & help. POOR CUSTOMER SERVICE!
Business response:
Dear Guest, Thank you for leaving a review about your recent stay at Extended Stay America. We are sorry to hear you experienced poor customer service from our staff during your stay. This is unacceptable, and we apologize for any inconvenience this may have caused you. We take customer service seriously and will make every effort to ensure that our staff is always friendly and helpful. We will address this issue with our team and take the necessary measures to improve our service. We hope that you will give us another oppor... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,342 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.