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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don't think a business would use your facility with other properties providing more amenities. Cleaning staff was not available for in room cleaning each day, Facility was old and worn out. No amenities sudh as ice, hot breakfast nor coffee available outside of a couple of hours.
Business response:
Dear Guest, We understand how important amenities and overall condition are when choosing accommodations. We apologize for any aspects of your stay that fell short of your expectations. Our brand is designed around extended-stay needs with a simplified amenity structure that should still feel practical and well-maintained. Your comments regarding upkeep and service availability will be shared with management to identify areas for improvement. We appreciate you taking the time to provide honest feedback. Sincerely, Hotel Mana... read more
Did not end up staying. Non-smoking room reeked of smoke, toilet was filthy, towels were dingy.
Business response:
Dear Guest, We always aim to provide our guests with a welcoming space that feels fresh and properly prepared. However, it is disappointing that this was not the case upon your arrival. We will share your comments with our housekeeping team to ensure better attention to detail. We value your input and look forward to providing a significantly improved experience on your next visit. Sincerely, Hotel Management
Room was very dirty. Towels in the bathroom were dirty. We got linens for the sofa bed they wouldn't give them. We had to ask 3 times. Breakfast was the worst.
Business response:
Dear Guest, We always aim to provide clean accommodations and exceptional service, and we regret that your experience did not meet those standards. We understand how disappointing it can be when room conditions and basic requests require repeated follow-up. Your feedback will be shared with our team as we continue working to uphold our commitment to courteous service. In addition, our complimentary grab-and-go breakfast is designed to provide a quick, convenient start to the day. Feedback like yours truly helps guide improve... read more
Room was dirty af and had blood on the bed and walls
Business response:
Dear Guest, We always aim to provide clean and comfortable accommodations, and we regret that your experience did not meet those standards. This is not the standard we aim to provide, and we understand how frustrating that can be. Please know your comments will be shared with our housekeeping team to help us improve consistency and overall guest satisfaction moving forward. Sincerely, Hotel Management
breakfast wasn’t what i expected and the rooms weren’t as clean
Business response:
Dear Guest, We appreciate you sharing this feedback and understand that the morning offering and overall room condition did not meet expectations. Our property provides a simple grab-and-go breakfast intended for convenience, and we understand it may have felt limited during your stay. Your comments are valuable, and we will certainly review ways to improve this offering for a better start to the day. Additionally, maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that... read more
The room wasn’t what was in the picture I didn’t get my sleep due to listening to people walk by my door all. It looked like the put a cheap piece of Sheetrock on the ceiling, BUT the killer was the roaches that walk across the floor. Check in was good
Business response:
Dear Guest, Thank you for taking the time to share your experience. While we are pleased your arrival process went smoothly, we are truly sorry that the condition of your accommodations and the disturbances you encountered prevented you from having a restful visit. Concerns involving room presentation, maintenance, and cleanliness are taken very seriously and do not reflect the standards we strive to maintain. Please accept our sincere apologies for the discomfort and disappointment caused. Your comments will be shared with ... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,379 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.