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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was literally not allowed to get my room because they couldn’t find my reservation. Then, I contact Expedia and they were no help. I had to rent out the room via directly the hotel and then the room was smelly, the bed was not made (no sheets nor covers) and the sofa bed was also not made. I tried to push the sofa back into position but that was busted for some reason too. I want my money back.
Business response:
Dear Hans, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
My stay was horrible I wasn’t there an hour and there were roaches climbing up the counter front onto the top.. made it very difficult to do anything all night for fear of finding more.. didn’t shower cause the water stood in the tub and didn’t drain rapidly
Business response:
Dear Guest, We apologize for the inconvenience you experienced during your brief stay. Ensuring a comfortable and pest-free environment is a top priority for us, and we regret that we did not meet your expectations in this regard. Your feedback is crucial in helping us address and resolve issues promptly. Rest assured, we take cleanliness and maintenance seriously, and we are actively working to address the concerns you raised. We appreciate your understanding and patience as we continue to improve our services. Please consi... read more
Im not someone that writes reviews but i have to on this hotel…. The hotel was dirty inside an out…. Had a bad smell throughout the hallways and needs alot of work(carpets, walls and doors)…. Had to go to front desk 3 times because my keys wouldnt open the door…. Our kitchen was old and microwave door was cracked…. The bathroom door was scratched and broken that made it hard to close and open (really hard)…. We had to call to get a shower curtain because shower didnt have one…. The sofa bed had a couple of rips and the cushi... read more
Business response:
Dear LUIS, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
I am very sorry to hear that you did not enjoy your stay with us, please reach out to me directly so that we can address the specific issues you faced. tem@extendedstay.com
I hate roaches Ice machine didn't work...roaches all over the place..remote didn't work..Tv was super small...Bed was so hard..Room was small
Business response:
Dear Guest, We sincerely apologize for falling short of your expectations during your recent stay. We take these issues seriously and are committed to improving in these areas to ensure all guests have an enjoyable experience. Also, please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid fut... read more
I booked for two days, and they ended up charging me for three days. I asked for correction and they refused. I walked out and never stayed there.
Business response:
Dear J. Carlos, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.