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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Danielle, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Some of towels look dirty, the main hallway carpet looked dirty. It seams that this a long time rental for some there. Plus my air-conditioned sounded loud while it was on and it shut off with a loud thump.
Business response:
Marcos, thank you for taking the time to review our hotel. We are disappointed that we did not provide you with a better experience, and we sincerely apologize. We assure you that your comments are discussed with the housekeeping and maintenance teams to take appropriate actions. Please give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Don’t stay here The a/c wasn’t working correctly and the room was extremely warm. We complained and someone came up to help, but didn’t do much. We were told they were at capacity and didn’t do anything to make it better. The room was clean enough, but the hallways were filthy. With no amenities at all due to COVID, and a hot room, they should not be charging what they are. If it wasn’t a bigger hassle, I would have checked out and gone to a different hotel.
Business response:
Gina, thank you for being our guest. We sincerely apologize for the inconvenience you had due to the HVAC unit and regret our team was not able to resolve the matter to your satisfaction. Your feedback is noted as it will help us improve our service levels moving forward. Please also accept our apologies for the cleanliness issue. Your comment is shared with our housekeeping team for review and action. We are sorry for our amenities not being available during your stay due to the current circumstances. Please know we have up... read more
Business response:
Karen, we are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Brokem bath tube,lazy staff and recked of weed and This was by far the worst hotel suite, i have ever experienced. We arrived late on sunday and it took me calling the front desk to even get some attention..when we finally got checked in for my 6 night stay i asked for a dollly or something to bring in my lugage. What was handed to me was a broken csrt with 2 of the wheel barely staying on.kt was bery hard to push Kept getting stuck.I even asked for help. The lady with a very rude tone said she would see what she could do an... read more
Business response:
Mindi, thank you for choosing to stay with us. Please accept our sincerest apologies for the difficulties you encountered and for the unsatisfactory service you received from us. This is not the type of experience we provide our guests, and it is disappointing to learn that we let you down. We have made a note of the issues you outlined and have shared them with the appropriate teams to take the necessary actions and redouble their efforts in providing you with a better stay. Once again, we are very sorry for not meeting you... read more
Business response:
Henry, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.