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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avid this place like the plague. For real. I read the reviews prior to booking this location. I am wondering who paid those people to give such glowing reviews. Check in clerk was short, rude and unhelpful. Lobby is ridiculously small and unwelcoming. Bathtub was filthy. Absolutely zero kitchen amenities. None. Not coffee pot. No toaster. No Utensils. Nothing but a fridge and microwave. No extra bedding for the sleeper sofa. Hair in the sheets caused me to pull them off. Mattress cover had yellow stains. Shower head leaked a... read more
Business response:
Thank you for your review. We are sorry you did not experience one of our front desk staff at his best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Moreover, we apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more di... read more
Smelled like smoke, discourteous and charged me $11 to check in EARLY - room was ready - no extra work - hopefully they put the $11 to no smoking signs and kindness.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you had due to the smoke smell in your room. We appreciate you sharing your concerns with us as it will help us enforce our no-smoking policy more efficiently. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Nasty The room was filthy service was terrible I travel to Phoenix twice a week and normally stay in cheaper hotels. I decided to spend the extra money and stay here. I took pictures of how dirty the room was.
Business response:
Ryan, thank you for being our guest. We sincerely apologize for the cleanliness issues you encountered in your room and regret the inconvenience caused. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We can do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
If you like sleeping in an ashtray, stay here Room 326 supposed to be a non smoking room. It wreaked of old smoke to the point my allergies acted up. Frig is quite loud. Rug dirty and couch- cigarette burns perhaps? Not worth the price point. Shower had no hot water, even though the bathroom sink did. Staff was friendly. Asked for a pan to boil water. Upon boiling, Non stick residue floated at the top of the pan.
Business response:
Jean, on behalf of our entire team, we apologize for the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. On a positive note, we are pleased you liked our associates. We are grateful for your patience and hope you will give us another chance to provide you with a better future stay. Sincerely, Hotel Management
Mattress had terrible stains. Rooms smelled terrible. The water from the shower did not go at all.
Business response:
On behalf of our entire team, we apologize for the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another chance to provide y... read more
The property is in need of updates , everything smelled musky like smoke , the restroom bowl was loose so as soon as you sat down it moved back and forth , the shower head was broken too , glad it was just one night I stayed
Business response:
Paul, thank you for being our guest. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the smoke odor you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We have also shared your concern with regard to the bathroom with our maintenance team so that they can fix it i... read more
The ac was not working properly. We would set it to 72 and it would keep running until we were freezing then it would get really hot and not kick back on at all. We tried different temperature settings and couldn’t get a consistent temperature. It would go from extremely hot to extremely cold all while the ac was set to the same temp. It was also extremely loud. Our hot water in the shower did not work. It was like warm at best. The walls were super thin and we were woken up around 2 am the first night by someone showering n... read more
Business response:
Thank you for being our guest. We are sorry for the difficulties you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We also apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We will also make a note of your feedback as we plan any changes to our breakfast. We hope you will reconsider a return visi... read more
Had a kitchenette however there were no glasses, silverware, absolutely nothing to use. A wad of hair was caught on the shower curtain. The light breakfast is granola bar, muffins, and coffee. That was it.
Business response:
Heather, thank you for your review. We apologize for the housekeeping issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. The dishware for your room is kept at the front desk, and we regret if this was not communicated to you at the time of check-in. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.