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5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
The pullout sofa bed was really bad, dirty mattress and in horrible shape.
Business response:
We sincerely apologize for the inconvenience you had due to the discomfort you experienced with the sofa bed in your suite. Thank you for your valuable feedback as well as taking the time to post a review. We hope to have the opportunity to be of service to you in the future. Sincerely, Hotel Management
Probably going to stay somewhere else next time. Staff during check in and check out where just trying to pass their shift.
Business response:
Thank you for the feedback. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We will share your concern with the team so that such instances are not repeated. We hope you will give us the chance to serve you better on a future visit. Sincerely, Hotel Management
the rooms were clean, but carpet was dirty and had a smell.
Business response:
Thank you for taking the time to comment about your time with us. Our goal is to provide every guest with a flawless visit; therefore, we are genuinely sorry that you had some housekeeping service issues during your stay. We are working with this team to identify if any steps were missed in the preparation of your room. Thank you for bringing this to our attention; we are very grateful for your patience. We hope you will stay with us again, as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Water was off when I arrived due to a pipe leak. There was blood on the wall and ceiling in the bathroom and poop on the side of the toilet. The carpet in the hall was filthy and not cleaned during my stay. There was nothing in the equipped kitchen and you had to ask for each thing from the front desk, in my case a bowl and spoon. The pool was nice and location was very convenient. Staff was nice. I would not stay again.
Business response:
Gigi, thank you for staying at our hotel. We are sorry for the maintenance and housekeeping issues you encountered while being here and regret the disappointing visit you had. We understand your frustration and have shared your comments with the appropriate individuals so that we can improve our service and facilities going forward. On a positive note, we are pleased you liked our location, associates, and pool. We hope you will visit us again in the future so that we can provide you with an improved experience. Sincerely, H... read more
Room was a small apartment, had a mini kitchen and full size fridge but pullout bed had dried blood or something like that all over it. Main bed was hard and tv service was bad. Porn was on random channels, not good for the kiddos.
Business response:
Thank you for staying at our hotel. We are sorry for the disappointing visit you had and regret the cleanliness issue you encountered. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. We are also sorry for the discomfort you had with the mattress. We value our guests and their recommendations and we will share your comments with our leadership team. Please consider giving us a chance in the future so we can provide you with the experience you sho... read more
I had booked for two nights and there was a possibility I may have to extend to Sunday when I called on Friday to find out what I was told was to call on Saturday before 11 and extend to Sunday. When I called on Saturday I was rudely told there were no rooms they were overbooked and I had to be out of my room by 11 a.m. I am handicapped and in a wheelchair by myself and did not have a ride until about 12:30 and was told I could pack everything up and wait in the lobby I'm also on oxygen and was told I could plug in by the ch... read more
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.