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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Manuel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It was a great stay until good morning when I went out to get coffee I forgot my wallet and I turned back around and came back to the hotel upon coming back to the hotel one of the staff members who goes by the name of Jim show me riding him up on my bicycle and as I proceed to get off my bike she stood in front of the door preventing me to get into the lobby telling me how the soda machine was down the bathroom was down and there was no need for me to come in excetera excetera I was appalled but I kept my composure and when... read more
Business response:
Thank you for letting us know about your experience. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay for all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind her our main goal is to provide outstanding customer care to our guests. Again, we apologize for the unpleasant experience and hope you will reconsider a second visit. S... read more
The hallways smelled dirty. The room smelled disgusting. When we pulled out the sofa bed to sleep, we found crumbs, chocolate pieces and yellow stains on the sheets.
Business response:
Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
Business response:
Please accept our apologies for any inconveniences you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Low Grade Management = awful customer service They where rude inconciderate individuals that qhere very unprofessional to a point it became redundant.
Business response:
Juan, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for the issue you had with the service provided by our team. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We again apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
No privacy, the room was dirty and the staff wasn't mean but they were far from friendly
Business response:
Thank you for staying at our hotel. We are sorry you did not experience our associates at their best. We will share your feedback with the appropriate individuals, so this does not repeat going forward. We also apologize for the cleanliness issue you encountered in your suite and regret the inconvenience caused. We have shared your comments with our housekeeping team to ensure a better experience going forward. We hope to serve you better in the future. Sincerely, Hotel Management
Please stay elsewhere I wanted to leave upfront based on the dirty ugly lobby and entrance. The hotel was very dirty and there is no cleaning service during your stay. I had to go to desk for clean towels. There was a dirty blow dryer holder in bathroom but no blow dryer. I would not stay at an Extended Suites again based on this experience. The only reason I stayed was because I had prepaid for my reservation through Hotel.com. On a good note, the front desk staff was very friendly and there is great shopping and restaurant... read more
Business response:
Patricia, thank you for your comments. Please accept our apologies for the cleanliness issues you encountered while here and regret the disappointing stay you had. We have processes in place to make sure that the public spaces and our rooms are maintained in good condition. We are working with our housekeeping team to make sure we are consistently following our cleaning schedules ensuring this is not repeated in the future. On a positive note, we are pleased you liked our front desk as well as our ideal location. We hope you... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.