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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Worst experience It was my first time staying at Extended Hotel and it will be my last. Customer service was horrible. The beds were hard. The stairs were filthy dirty. I will never stay at another hotel or recommend to anybody really disappointed with my experience.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Cash not King Wanted to pay in cash and as the old saying goes, "cash is king" is not the managements mantra with this location. Checked out early and won't be staying there in the future.
Business response:
Thank you for staying with us and for leaving a review. Although you had an overall pleasant visit, we are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. It was our pleasure accommodating you, and we hope to see you the n... read more
Never again Employees were nice. Room had sickening sweet smell
Business response:
Thanks for taking the time to review our hotel. We apologize for the odor issue you encountered and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
DIRTY ! Good location as it was close to our destination so we chose the hotel. Had decent reviews, so we hoped that it will be Ok. Towels and linens were clean, but the furniture and upholstery was just full of stains - absolutely awful. Had to put towels on the chair to sit ...disgusting. No dishes in cabinets at all. You can request them, but at least a basic set should be there. Had no cup to make a tea in the evening upon our arrival and the front desk was closing. Coffee for breakfast was lukewarm and no regular milk o... read more
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience ... read more
Needs a lot of work Stayed the night and our phone in the room did not work. The pillows were like rocks. The back of the bed headboard needed to be wiped down by me. The 2 chairs in the room were filthy and there was only one night stand on one side of the bed. The smell from the A/C vent was pretty bad. I didn’t feel like this place was the cleanest. Also, breakfast in the morning was muffins, coffee and oatmeal. Not a hot breakfast and while I was getting my coffee a homeless woman walked in the front door and got herself... read more
Business response:
Kathryn, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,823 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.