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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Spend the extra money! Not such a good experience. Nothing in the room like the website claimed we had to buy our own stuff. The stove top partly worked, we couldn't get fresh towels, thank goodness we brought our own. The staff after 5 were rude and dismissive. We literally got thrown out of the pool without any warning at 10:00 as we were still dripping told to "get out now". Won't be using them again.
Business response:
Thank you for being our guest. We are sorry you had an unpleasant stay with us and for the poor service you received. Also, please know various in-room amenities are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. Your feedback with regards to our associate will be used as a training tool to improve our service going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,823 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.