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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The good side to bad side Walking through the door the contractors working on the new floor allowed me tovome in to register. 1st A+ When we checked in Kim was out standing she gave exceptional customer service. 2nd A+ The room was beautiful, hot tub / pool great. 3rd A+. The next day was a different experience , 2-6 guests were detained by undercover police with their guns out in the early am, and then before checkout I inquired about extending my stay and the 2 gentalman and lady at the front rudely stated that we had six ... read more
Great and Nice Place to Stay It was a an easy check in. Front desk lady, Kim, was very nice and helpful. Room was clean, nice and comfortable. Will stay there again.
Business response:
Dominick, thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay and our spotless, comfortable accommodations. We also appreciate your kind compliments about our staff member Kim. We will be sure to share your comments with her as she will be so pleased. Thank you again for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
ice was not working. hotel staff very attentive to the needs of guest
Business response:
Thank you for your feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Thank you again for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management
No glass No coffee maker on my room! poor WiFi at the first the room temperature is too hot and takes 30 min to get cool!
Business response:
Thank you for sharing your feedback online. Although you had an overall pleasant stay, we apologize for the maintenance issues you had. Your feedback regarding has been discussed with the appropriate team for review and action. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Super handy to my appointments . Easy wheelchair access . More ramps would be good.
Business response:
Thank you for being our guest at Extended Stay America. We're delighted to know our location worked well for your travel needs and that you had a pleasant time while you were here. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
The blood stain in the carpet next to the bed ruined the experience for me. Take that away, and it was a nice stay.
Business response:
Thank you for evaluating your stay. We're glad overall you had a pleasant time while you were here, but we're sorry for the cleanliness issue you encountered in your room. Please know, we are working with our housekeeping team to make sure all procedures are being followed, so this does not happen again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The staff here is amazing. Best stay ever. All guests concerns are taken care of in with superior quality customer service.
Business response:
Thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in Phoenix. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,641 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.