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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we first entered the building, it smelled of musty smoke. Check on was easy. Walking down the hall to the room, lost of old smoke smell, probably in the old carpet. The room was clean and had ample room for two people. We noticed that there was not a coffee maker or plates or even a bottle opener. Drawers were empty. I have never been to an "extended stay" hotel without those amenities in the room. You had to go to the front desk to get them. Awkward. No trash can in the bathroom, only one in the living room. Bed was co... read more
Business response:
Thank you for your review. We're glad to know you liked your well-appointed accommodation and that overall you had a pleasant time with us. However, we're sorry for the smoke smell you experienced while you were here and the inconvenience you had due to our dishware policy. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guest... read more
Great Location
Business response:
David, thank you for the outstanding feedback of Extended Stay America. We are delighted to know you had a great time here and that our location made your stay a memorable one. Thank you again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Just fine! We liked this hotel. Wished it had been stocked with dishes, but had to ask for them, even down to how many...and NO knives...kinda weird. Still, we would stay there again! 8 out of 10
Business response:
Kelly, thank you for your comments about your stay with us at Extended Stay America. We are pleased your experience was good on the whole, and you liked our hotel. However, we are sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. Thank you again, and we hope to welcome you back the next time your travels lead you to in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.