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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location, clean room, friendly staff. Good value for the price. Carpet needs replacing in our room.
Business response:
We are so pleased that you stayed with us at Extended Stay America. We were thrilled to read you found us to be a good value and that your room, our hospitality, and the ideal location were just right for you. Thank you again for your comments, and we look forward to welcoming you back on your next trip. Sincerely, Hotel Management
Surprisingly quiet and low-key. No check-in issues or hidden/extra fees. Loud air conditioner (when compress kicked in, it was louder than the TV), elevator was a little sketchy, no one available at 4am for early checkout, and I didn’t like that the coffee maker wasn’t standard in the room —every time I went down to the desk to ask for one, no one was there or staff was busy. I understand that lots and pans should be checked out — they’re too easy to steal. But the coffee maker...? All minor issues — I still very much enjoye... read more
Business response:
Thank you for your review. We are glad you enjoyed your stay overall and liked our peaceful environment. However, we are sorry for not meeting some of your expectations. We will share your review with the appropriate teams so that they can take the necessary steps to make our future guests experience a better one. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
The staff was nice and friendly. The rooms where clean the beds were a little stiff do my liking. The hallway had a weird smell but the room smell fine.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your comments regarding the hallway will be shared with our housekeeping team so that they will be more diligent in their work. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Need to be cleaner and staff should be at the front desk at all times .
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your suggestion and hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.