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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs a new refrigerator in the room.
Business response:
We appreciate you choosing to stay Extended Stay America. It's nice to know you had an enjoyable stay and liked some aspects of our hotel. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
All good great love can’t wait to do it again. I really enjoyed myself thanks .
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
My room didn't look like it had been cleaned, the carpet had something black all over it. I told the desk clerk and she said the assistant manager had cleaned the room, she must have left the blankets and etc. on the bed and forgot. She told me she would move me, I was stressed, with the trip driving all night in the rain and etc. Husband was in the hospitatl, I just wanted to get settled, so didn't change, she assured me the room had been cleaned. Was really a sweet girl. The carpet was really not clean at all.
Business response:
Thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the issue you encountered and regret the inconvenience it caused. Our housekeeping team is adviced to inspect the room and take the necessary actions. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
close to where I was going for a class. Allowed us to check in early before our class
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
The front desk person was polite and helpful. The room was clean but basic. Few amenities. Breakfast included was coffee or tea with granola bars or muffins (prepackaged). Reasonable value
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know were pleased with the exceptional service from our staff and found us to be a good value. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Shouldn't advertise as having breakfast, really doesn't.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time, but we're sorry for not meeting your expectation with our grab-and-go breakfast. We will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
cost a little high heater in room was noisy dogs barking
Business response:
Thank you for choosing Extended Stay America. We're glad to know overall you had a pleasant experience while you were here, but we're sorry for the inconvenience you mentioned. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
Good overnight accommodations. A good place to just spend a night.
Business response:
Barbara, thank you for choosing Extended Stay America for your overnight stay. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
I like the location. I didn't like the amenities. I didn't like having to go to the front desk every time i needed cookware. That was an inconvenience.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we were disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.