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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good service we had an early flight in the morning when we got in to Phoenix. And they let me check in early!! Definitely will stay here again!!
Business response:
Thank you for being our guest at Extended Stay America. It was a pleasure knowing you were impressed with the excellent service provided by our team and that you had a relaxing stay after the tiring journey. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Shawna was amazing with her customer service
Business response:
William, thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Shawna. She is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
They allowed early check in by Kelly. but all staff was good. Definitely recommend this hotel.
Business response:
Dear Guest, we are flattered by your very kind review of Extended Stay America. Team members like Kelly are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
The small kitchen.....................................
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we are sorry for any inconvenience you had during your stay. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Tjey lied said they had a continental breakfast. It was granola bars and small muffins coffee tea. Nothing for my kids. This is why we chose this place , it accomidated my family size and the breakfast. Then this am i get a call as we were packing up to leave 4 adults and 2 kids that we were making noise. We were placed on 3rd floor. After asking for 1st floor because of medical reasons and and they knew we had a larage family in room with kids. I will never ever stay at another extended stay hotel again. They thrashed my fa... read more
Business response:
Thanks for choosing our hotel for your family vacation. Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you and your family will give us another chance and reconsider staying with us again in the future. Sincerely, Hotel Manageme... read more
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Rooms are big but everything just feels dirty. Also there isn’t anyone who comes to clean your room while you’re staying there. If you need new towels you have to go to the front desk and get them yourself.
Business response:
Thank you for being our guest. Although you liked the size of your room, we are sorry for the cleanliness issues you encountered in it. We have asked our housekeeping team to be more diligent going forward. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.