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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean room, great area, affordable The location of the hotel is great, very close proximity to Target, Starbucks, and several other businesses within walking distance. I was sort of surprised they said there was no housekeeping unless you stayed seven days, but they still provided enough towels, and would bring more if you asked. The room was clean, layout was nice, and while I didn’t cook, the fridge and stove are a great addition in case you plan on cooking during your stay.
Business response:
Nicholas, thank you for your kind review of Extended Stay America. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many restaurants and other spots of interest. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Nice affordable place close many attractions and airport.
Business response:
Thank you for reviewing your experience at Extended Stay America. It feels good to know you liked our affordable value and were impressed with the convenience of our location. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Good if know in advance what to expect Minimal service at a great price, everything you really need. The breakfast is hot coffee/tea and muffin/bars. The only concern is WiFi: it seems they prevent streaming and downloading to sell paid connection. I am not sure, what it creates more: revenue, or frustration?
Business response:
Thank you for choosing Extended Stay America for your getaway. We are delighted to know you liked our affordable price and that you had a great stay with us. However, we regret the issue with the wifi. Thank you once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
I was in Pheonix for a conference at a nearby resort. For a four night stay this hotel was $1500 cheaper than the resort hotel. I stayed here and walked to the meeting. This hotel needs some updates and has an odor throughout. They do not clean your room and exchange towels while you are there which i liked . I could have exchanges towels or requested a bedding change if needed . Since I was by myself I am glad I stayed here and saved the money. If I had my family with i would have paid the extra for a nicer hotel.
Business response:
Jason, thank you for choosing our hotel. Although you had an overall pleasant time with us, we are sorry for the odor issue you encountered and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
The late check-in was not so smooth, but everything else was great! It is a great value for the money!
Business response:
Thank you for sharing your feedback with us. It is a delight to know you liked our quick check-in service and that you felt you got a great deal by choosing to stay with us. On behalf of everyone here at Extended Stay America, we invite you to stay with us again. Sincerely, Hotel Management
Incidently ....Continued Continued ....I thanked her and got the keys to the room . She called me back to remind me that if I was to smoke (I don't) or have an undeclared pet that the debit card my friend gave them would be charged $200 !
Business response:
Rise, thank you for your feedback. We're glad to know overall toy had a pleasant time with us, but we're sorry for the service issue you encountered while you were here. Please be assured that we have discussed your feedback with our front desk team, and we’re taking immediate actions so that we can prevent these problems from occurring again. We hope you'll give us another chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Jorge, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
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Business response:
Thank you for sharing your review online, We are pleased to know you liked our convenient location close to the airport and that you had an overall comfortable stay. All of us look forward to welcoming you back for another experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.