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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is trashed and disgustingly dirty. In the rooms, the loby, hallways and outside pool area.
Business response:
Dear Amy, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
No es lo que realmente ofrecen la piscina o alberca demasiado sucia
Business response:
Dear Mayerly, Thank you very much for posting a review of your stay. We aim to offer every guest outstanding service and excellent amenities. However, we apologize for not meeting your expectations and appreciate your letting us know. We will take care of these matters right away. Thank you for choosing us, and we hope to welcome you back in the future.Sincerely,Hotel Management
The hotel was dirty and I asked for a refund a few hours later when I tried to pull the sofa couch open and there was urine and dog fur all over. Cockroaches in bathroom and entire hotel smelled like BO. Carpet going upstairs look like they were never vacuumed. Receptionist was very courteous and apologized.
Business response:
Dear Carla, We sincerely apologize for your disappointing stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
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I was not able to stay; they did not accept the card to put on file. Please reimburse me in full. Thank you.
Business response:
Dear Brian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The bathroom was clean. The carpet was dirty. The couch was dirty and stained. There were beer cans around the property and dogs by the food.
Business response:
Dear Gollo, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
The water in both shower and sink only got Luke warm. Was not able to shower because of water condition. Both drains draining very slow. I checked out before 5 am so I could shower at the gym.
Business response:
Dear Jeffrey, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. We understand how important a refreshing shower is, and we regret any frustration this may have caused. Our maintenance team will work on resolving this to ensure a comfortable experience for all future guests. We hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.