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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mediocre, If Not Disappointing Stay I should have done my homework before booking this place on-line 2 weeks prior to my stay. I did not realize that they do not refresh your room each day, or supply a change of towels or laundry unless your stay is for 8 days or longer. I found this out after Day 2 of my stay when I needed fresh towels. Expect minimal service for anything, and there is no continental breakfast, only coffee, and muffins or granola bars. Also, your daily room rate changes, depending if there are area events t... read more
Business response:
Michael, thank you for staying at our hotel. Although you had an overall nice stay, we are sorry for the issue you experienced and regret the inconvenience caused. Your concern has been shared with the concerned team members to improve our facilities and amenities moving forward for future guest experiences. We hope to welcome you back soon when in the area. Sincerely, Hotel Management
Great place to stay Everything was great room clean, stove and frig so great!!!
Business response:
Bernard, thank you for sharing your experience. We are glad to read you liked the facilities we offer and that you had an enjoyable stay. All of us at Extended Stay America would love to be the hotel of your choice every time you are in the area. Sincerely, Hotel Management
Business response:
Christina, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Toby, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Staff at the front desk were extremely helpful. We had a large moving trailer that they helped us find a spot to park.
Business response:
Thank you for sharing your experience at Extended Stay America. Our staff strives to provide our guests outstanding service, and your compliments serve as an encouragement to all of us. We hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
The hotel was nice and comfortable. Not a lot of amenities. Great location!
Business response:
Sydney, thank you for staying at Extended Stay America and for the feedback. We are glad to read you liked our convenient location close to the points of your interest and that you had a comfortable stay. It was a pleasure having you as or guest, and we would love to welcome you back soon. Sincerely, Hotel Management
Pick a reputable hotel with services No dishes or any supplies in room which was extended stay hotel and not inexpensive room. Charge for pet made room as much as La Quinta which offers free breakfast and new rooms. Microwave was broken, was told they would see what could be done, it took all day to have it fixed, so I had to eat out. No room service comes with the room it appears maybe because it was extended stay. I had to use my phone ht spot or pay for wifi because what was included was so slow not able to work. All in a... read more
Business response:
Deborah, thank you for being our guest. We are sorry to know our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness, and we have shared your comments with our team to ensure clear communications going forward. We also apologize that our team was not respon... read more
WAITED MORE THAN 5 MINUTES FOR CHECK IN STAFF TO APPEAR
Business response:
Chrissie, thank you for being our guest. We are happy to know you had an overall pleasant stay. However, we apologize for the service issue you experienced while here and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.