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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Secluded hotel I love how the hotel is in a quiet, secluded area. On the downside the hotel can be tricky to find at first. Customer service at the front desk is slow as they're either not available or there is a line out the door. I booked through Travelocity and on my last night checked out in the morning (two days early) well within the required check out time. Because I didn't call Travelocity before 11am, the hotel refused to acknowledge that I checked out in time.
Business response:
It was our pleasure having you as our guest at Extended Stay America. We are pleased you had an overall pleasant experience. However, we are sorry for the service issue you encountered by our front desk associates and regret the inconvenience it caused. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Excellent staff Checked in with Elsa she was very helpful and knowledgeable. Room was clean and spacious. Hotel staff is knowledgeable and very friendly.
Business response:
Kristy, thanks for the awesome feedback. Our staff is committed to providing excellent service, so Elsa will be happy to know her efforts helped make your stay a great one. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Great Place Amazing all around and great customer service!!!
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know our location was ideal for your needs and that you were impressed with the service provided by our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks again for recommending us online, and we look forward to serving you again soon! Sincerely, Hotel Management
Great deal A little hard to see from 50th street but it was very comfortable and clean. Good front desk service.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know our associates left you with a good impression of our hotel and that you also found us to be of a great value in the area. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Ok stay Overall was a good overnight stay, however my room was missing toiletries such as soap, shampoo, and towels, also the cleaning crew seemed to have stopped mid clean as there was still trash waiting to be taken out, front desk staff was very friendly but i had to sign so much paperwork, seemed a little extreme for check in, room was comfy enough and obviously is set up for a longer stay than 1 night, AC worked fine and shower was good, location is a little hidden but plenty of nearby needs such as food, gas, etc.
Business response:
Thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
Hotel agusto Hotel muy agusto y agradable para descansar, cerca de plaza, restaurantes y outlets, definitivamente volveríamos, solo estuvimos una noche por que íbamos de paso pero muy cómodo
Business response:
Jesus, thank you for sharing your amazing experience at Extended Stay America. We are delighted to read you loved the comfort of your well-appointed room and were impressed with the convenience of our location. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Room near mall Staff good .Location very good. I love it Room :AC not cool, room not clean enough,
Business response:
Thank you for being our guest. We are pleased to know you liked our location as well as the courteous associates, but we are sorry for the inconvenience you experienced while here. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
When i checked in the guy My girlfriend checked in for me because i was working and she said the guy keep asking her what was the reason she was staying there and made her feel uncomfortable
Business response:
Jocelyn, we are glad you had a pleasant stay at the Extended Stay America. We strive daily to please our guests and your feedback will further assist us in making our service better. Thank you for being our guest and we look forward to welcoming you and your girlfriend back soon. Sincerely, Hotel Management
Bad Experience!! First, had to wait for 30 minutes to get help from the desk. When I got a help, I noticed I they overbooked me. Had to wait another 20minutes or so to get me a room. When we got a room, we walked in and it wasn't even cleaned yet. I had to come down to the front desk and had to wait again to tell them to find me another room. New room we got it was clean and I was like okay until I was about to take a shower. The floor of the shower, I saw men's hair. I just cleaned it by myself.
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.3 star rating with 1,869 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.