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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shady people outside and inside, filthy hotel, terrible customer service. Worst hotel stay ever. I took pictures of the filth and no trash can in the room. No coffee pot etc but it was filthy everywhere. Don’t go!
Business response:
Dear Guest, We regret that your stay left such an unfavorable impression. Attentive service and a comfortable environment are very important to us, and it is disappointing that your visit did not reflect those standards. Our team works closely with local authorities and security partners to ensure a safe and respectful environment throughout the property. Your feedback will be shared with our team so these matters can receive proper attention and improvement. We hope there may be an opportunity to provide a much better exper... read more
Hallways were not clean, no toilet paper.
Business response:
Dear Guest, we apologize that certain aspects of the property and room did not meet expectations. Cleanliness and proper stocking of essentials are very important, and your observations have been shared with the appropriate team. For convenience, additional toiletries are always available at the front desk. We value your input and hope to provide a more comfortable experience on your next visit. Sincerely, Hotel Management
Smoke smelling rooms, broken toilet, and lots of pet odors. Pet droppings in the stairways.
Business response:
Dear Guest, We regret that the condition of the room and common areas did not meet your expectations. Maintaining a clean and well-kept environment is very important, and we understand how these issues could impact your stay. Your comments regarding room condition and odors have been shared with the appropriate team for review and corrective action. We value your feedback, as it helps us identify areas for improvement, and we hope to have the opportunity to provide a more comfortable and pleasant experience for you in the fu... read more
Left my necklace and bracelet and apparently no one found it when it was on the dresser
Business response:
Dear Guest, We are grateful for your feedback and regret to learn about the issues you encountered during your recent stay at our hotel. We regard all guest feedback with utmost seriousness, recognizing the significance of upholding our guests' trust. Our commitment remains unwavering in delivering exceptional service and ensuring the well-being of both our guests and their belongings. Your insights are valuable to us, and we appreciate you bringing this to our attention. Sincerely, Hotel Management
This was a mixed bag. The room was spacious, with a kitchen, microwave, stove, sink and refrigerator. With those amenities, you might think cookware, silverware, bowls and glasses would be available. Squatty potty. The hotel had a bad smell throughout. No breakfast or pool. Decor was spartan. Worst of all, there was a creepy person loitering outside our window for hours. Decided to cancel the rest of our stay. Dealing with Expedia to cancel was a nightmare.
Business response:
Dear Guest, We understand how conflicting elements during a visit can create uncertainty and disappointment. While the layout and in-suite functionality offered some convenience, we regret that expectations around provided items and overall atmosphere were not aligned with what you anticipated. Concerns related to common-area conditions and personal security are taken very seriously, as guest comfort and peace of mind are essential. Your feedback has been shared with our team to improve amenity communication and safety monit... read more
Very loud, management's response was "it's the weekend." Rooms were dirty and smells of mildew. Floors were squishy due to water under the flooring.
Business response:
Dear Guest, Thank you for taking the time to share your concerns. We regret that your stay was disrupted by excessive disturbances and that the accommodations did not provide a comfortable or welcoming environment. Situations involving noise and maintenance conditions can understandably affect overall satisfaction, and we are sorry that your experience fell short. Your comments regarding how the situation was addressed have also been noted, as guest concerns should always be met with care and professionalism. This feedback h... read more
The hotel was not clean. The room we were assigned to had bed bugs (immediately reported with pictures). My family and I were so DISAPPOINTED with the stay.
Business response:
Dear Guest, Thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
The entire hotel needs a total renovation. The only bright spark was that, the front t desk and the other staff that we came in contact with were great.
Business response:
Dear Guest, We appreciate your kind words about our front desk and team members, and we are glad they made a positive impression during your visit. At the same time, we understand that the overall condition of the property did not meet your expectations. Feedback like yours is valuable in guiding improvements and ensuring that guest experiences are consistently comfortable and welcoming. We will share your observations with the appropriate teams as part of ongoing efforts to enhance the property and services. We appreciate y... read more
Rooms were run down, debri under the bed. It had a kitchen, but not one untensil nor dish. The people staying at the hotel were predatory. One couple even tried to get in my room, rattling the door. When I tried to call the front desk, the phone didn't work. I left there immediately when it felt safe to leave the room.
Business response:
Dear Guest, We sincerely appreciate your positive remarks and are truly sorry that your stay fell short of expectations. Feeling secure and comfortable is essential, and we regret the challenges you encountered during your visit. For future reference, kitchenware for your suite is available at the front desk, and our team is happy to deliver these items directly to your room to ensure cleanliness. We hope you will consider returning, giving us the opportunity to provide a stay that is both welcoming and enjoyable. Sincerely,... read more
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.