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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the hotel was over $200 for the night and not as nice as motel 6 that i have stayed in. we did have a nonsmoking room but it stunk like smoke in the hallways. the pillows were flat, the sheets and towels were old and dingy. this should have been a $100 room. and missing the basics, blow dryer, lotion and shampoo. you can tell the owners dont care.
Business response:
Dear Guest, We truly appreciate you taking the time to share your recent experience at our hotel. Thank you for your comments about the price you paid relative to the value received. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites with fully equipped kitchens, we hope you will agree that our hotel offers great value compared to many others. That said, we have noted your concerns regarding the in-room amenities and assure you that this does not meet our standards. In the future, please know our f... read more
DO NOT BOOK AT THIS HOTEL,THEY REFUSED TO GIVE ME A FULL REFUND ONLY PARTIAL .CHECKED OUT THE ROOM AFTER CHECKING IN WITH IN 20 MINS.HOTEL WAS NASTY DIDN'T LOOK LIKE NONE OF THE PICS THAT ARE POSTED ONLINE, STAFF KEPT HANGING UP IN MY FACE.WILL NEVER BOOK HERE AGAIN!!!!!!!
Business response:
Dear Guest, We regret to learn that your visit left you feeling frustrated and dissatisfied. The concerns you raised regarding service interactions, cleanliness, and billing are important and do not reflect the standards we aim to uphold. Feeling unheard would understandably add to that frustration. We take comments about room condition and communication seriously and will ensure they are reviewed internally. Our goal is always to provide a welcoming environment and a fair resolution when concerns arise. We appreciate you br... read more
The floor in the bathroom was filthy. The man at the front desk didn't care. He also gave us a room that did not have a king bed and it took me forever to get him to fix it. Also not a good location. I didn't feel safe going out at night.
Business response:
Dear Guest, We deeply regret that the room's condition did not meet your expectations and caused discomfort during your stay. Cleanliness and proper maintenance are top priorities, and your feedback has been shared with our concerned teams to ensure thorough attention to all areas. Also, guest comfort is important to us, and while our current security measures are in place, we are continuously evaluating ways to enhance safety and monitoring on the premises. We hope for the opportunity to restore your confidence and provide ... read more
TV didn't work. Phone didn't work. No toilet paper really in this day and age no toilet paper I couldn't even call down cuz the phone didn't work
Business response:
Dear Guest, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconveniences you encountered. Please know that had we been made aware, we would have done everything possible to resolve these issues immediately to help make the most of your stay. We cannot thank you enough for your patience and are grateful for your time with us. We hope you will revisit so we can provide the seamless, exceptional experience that you deserve. Sincerely, Hotel Management
Shabby room that wasn't super clean - not my hair on the pillows, crud and paint splatters on the floors, etc. Towels were ancient and scratchy. But the worst part was noise all night long - talking, yelling, knocking, slamming doors, barking. I got about 3 hours sleep and I'm pretty sure there was 'business' being conducted. No one at the front desk and I didn't feel safe venturing out. So disappointed and angry considering the area and price.
Business response:
Dear Guest, We recognize the importance of providing a peaceful, comfortable atmosphere for our guests, and we sincerely apologize for the noise disturbances during your stay. We understand how disruptive this can be, particularly at night. Please be assured that your comments have been communicated to our team to enhance monitoring and foster a more serene environment for all guests. Additionally, maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays gr... read more
When we arrived the building smelled of Weed. We did not get the room we reserved which was a single king. But two double beds without comfortors or box springs. The toilet was dirty, trash contaner was not emptied underneath the sink. The dead bolt did not engage in the door jam
Business response:
Dear Guest, We are sorry that your stay did not meet your expectations and for any inconvenience. Our team is dedicated to providing the best possible service and quality to every guest. While we make every effort to accommodate such requests, there are occasions when the desired room is already occupied or unavailable. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider visiting us again so that we can demonstrate t... read more
Horrible.
Business response:
Dear Guest, We regret that we did not meet expectations. Your feedback is important to us, and we will share it with our team to ensure we are doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
Room dirty. Bedding with cigarette burns. Old and not worth the mo ey. The place is a dump. Lots of druggies and the guy next to me had mental issues and kept knocking on my door and wiggling my door handle. I would never recommend this place to anyone. It felt unsafe the last night I did not get any sleeo. I want my money back.
Business response:
Dear Guest, We understand the importance of providing a peaceful and secure environment, and we take our guests' comfort seriously. Please know that our team works closely with local authorities and security partners to ensure a safe and respectful environment throughout the property. Your comments regarding the room condition and overall atmosphere have been noted and will be shared with our team so we can give greater attention to these areas moving forward. We appreciate you bringing this to our attention and hope there m... read more
⭐ 1 Star – Absolutely Disgusting. Do Not Stay Here. I checked into Extended Stay America Phoenix Chandler expecting a basic, clean room. What I walked into was a health hazard. There were dirty towels already in the room, as if the previous guests had just left and no one bothered to clean. The nightstand had a layer of dust so thick it clearly hadn’t been wiped in weeks. The shower curtain had black mold spots on it. Disgusting. On top of that, the entire building smelled like cigarette smoke despite “non-smoking” signs eve... read more
Business response:
Dear Guest, We regret that your arrival left such a disappointing impression and that the environment did not feel fresh or well prepared. Concerns regarding overall upkeep and follow-up communication have been shared with our team for review with the attention they deserve. We appreciate you bringing this to our attention and hope there may be an opportunity in the future to provide a far better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.