Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.

Business response:

Marquita, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return... read more

Business response:

Robert, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thanks for staying at Extended Stay America. We are pleased you liked our location and that we met your expectations by providing you a well-equipped room. Thanks once more, and we look forward to being the hotel of your choice every time you are in the area. Sincerely, Hotel Management 

Business response:

Brandin, thank you for the wonderful feedback on Extended Stay America! We are glad you had a great experience and appreciate you being our guest. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Thanks for including Extended Stay America in your travel plans. We're glad our location was convenient to everything you wanted to do on this trip. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for the feedback. We are glad to read you liked our convenient location close to the points of your interest and that you found us to be a great value. It was a pleasure having you as our guest, and we would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Iselena, thank you for staying at Extended Stay America. We are glad to read you had a pleasant time with us, but we are sorry for the issue you had with your bedding. We have shared your feedback with our maintenance team to check and fix it. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for the feedback. It was a pleasure to know you had an overall nice stay. That being said, we are sorry if we missed meeting any of your expectations. Thanks once more, and we can’t wait to welcome you again and deliver a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad to know you had an overall pleasant stay. However, we are sorry if we missed meeting your expectations and regret if any inconvenience caused. Thanks once more, and we hope to welcome you back soon. Sincerely, Hotel Management