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Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5035 E. Chandler Blvd., Phoenix, AZ, 85048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were given a room and when we walked in there was trash on the floor and the bed looked like someone slept in it. We went back to the lobby got a different room. Then when we unfolded the bed there was something on it and there were no sheets for it. We called the lobby got sheets but there were no pillows left. We also had to make the bed ourselves. The chairs in the room had spots on them and we didn’t really feel comfortable sitting on them. The guy from the lobby did help us with the new room and sheets but our overal... read more
Business response:
Jess, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you on a future date. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Staff was very helpful and exceeded our expectations. Room was very functional. Everything that we expected was provided, this is a no frills property. We were concerned about staying here based on some of the other reviews posted. The reviews that were posted seem unfair and not a true representation of the property and service level. We were very pleased with our choice and stay at the property. Thank you
Business response:
Chris, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management`
There was room for three grown men to sleep in one suite. This was difficult to do in other motels.
Business response:
We appreciate you taking the time to review your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your room and that you had an excellent stay with us. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
Tried to check in 30 minutes before denied! Tried to check in 15 minutes before..denied! Sat in lobby until 3pm.... Very noisy outside after hours. Door to roommwould nit lock properly.
Business response:
Thank you for being our guest. We apologize for the maintenance issue. Also, we are sorry for the noise issue and that we couldn't accommodate your request for early check-in. Your feedback for the door has been discussed with the concerned team. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Ran out of rooms that i had made reservation. I was upgraded to a better room at no cost.
Business response:
Julio, thank you for choosing Extended Stay America. We are pleased to know you had a pleasant time with us. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Everything was great except the pull up couch was very uncomfortable
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Happy Overnight Stay Arrived late at night but the night clerk was very accommodating despite the hour and she was excellent at her job! Would definitely visit this location again. :)
Business response:
Maria, we are delighted you chose Extended Stay America for your overnight visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
How is Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. rated?
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. has a 4.1 star rating with 1,022 reviews.
When is Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. open?
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. is open now. It will close tomorrow at 12:00 a.m.