Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.

Business response:

Tanzola, thank you for evaluating your stay and for the feedback. Although you liked some aspects of your stay, we are sorry for the service issue you experienced while here and regret the inconvenience it caused. We have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Giovanni, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our st... read more

Business response:

Thank you for staying with us and for the feedback. We are happy to read you and had an overall pleasant stay. However, we are sorry our service was not up to your satisfaction and regret if any inconvenience this caused. It was a pleasure having you as our guest, and we hope to have the opportunity of welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Jeffrey, thanks for evaluating your stay. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Arney, thanks for being a guest at Extended Stay America. We are pleased to know you were impressed with our well-maintained property and our service along with our facilities were to your satisfaction. However, we are sorry for any inconvenience caused to you.Thank you once more for the review, and we look forward to serving you in the near future! Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit and were impressed with most aspects of our hotel. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thanks again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management