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Extended Stay America - Phoenix - Mesa
- Hotels
- Mesa, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
455 W. Baseline Rd., Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great It's an older property with some renovations. However, bathroom shower is chipped and flaking, faucets are bubbly and chipping. Drain was full of gunk. One hotplate in the kitchen area was sticking up when I got in the room, and underneath was old food. Bed was extremely uncomfortable. The hotel advertised breakfast. That consisted of coffee,nutrigrain bars, instant oatmeal packets and a few pre packaged muffins. Probably won't return.
Business response:
Dear Guest, Thank you for your honest feedback. We truly apologize for the issues you experienced during your stay. This is not the experience we aim to provide, and we’re taking your comments seriously to address these areas of concern. Your input helps us improve, and we appreciate you bringing this to our attention. We hope you’ll consider giving us another chance in the future to provide a much better stay.Sincerely,Hotel Management
Mediocre hotel The hotel ran out of water on two different days and when I called the front desk, they were rude and said they didn’t know when the hot water would be available.
Business response:
Dear Guest, We extend our sincere apologies for the inconvenience caused by the water outages during your stay. We recognize the frustration this situation likely presented, especially given the lack of assistance and professionalism encountered at the front desk when addressing your concerns. This does not reflect the standard of service we are committed to providing. Your feedback is greatly appreciated, and we will take appropriate measures to address these issues to enhance the experience for future guests. Thank you for... read more
Property served its needs. Chose this hotel because of price. Room was clean. Furniture was old, dated and scratched but still usable. Recliner in room was broken. AC worked find. First morning no hot water but front desk said they had someone working on it. Hot water was back on by the time i was back in my room. Couldnt find TV remote. Bed was comfy. Overall hotel was fine if all you need is a place to sleep.
good
I requested a ground floor room and yes I got one! Our first morning the whole building had no hot water. The floors were sticky. Im not sure if its Hotels .com or if its Extended Stay America but AARP or Senior discounts are not available.
Business response:
Dear Guest,Thank you for reviewing your experience. We are glad we could accommodate your room request but regret the inconvenience you experienced. The temporary hot water issue and cleanliness concerns are not reflective of the standards we strive to maintain, and your comments will be addressed. We also understand your frustration regarding discounts and recommend confirming availability directly for future stays.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Mesa
How is Extended Stay America - Phoenix - Mesa rated?
Extended Stay America - Phoenix - Mesa has a 4.3 star rating with 1,160 reviews.
When is Extended Stay America - Phoenix - Mesa open?
Extended Stay America - Phoenix - Mesa is open now. It will close tomorrow at 12:00 a.m.