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Extended Stay America - Phoenix - Mesa
- Hotels
- Mesa, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
455 W. Baseline Rd., Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was outstanding thank you
Business response:
Dear Lori, on behalf of our entire team, thank you for posting such excellent feedback of Extended Stay America. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon. Sincerely, Hotel Management
Need care and renovations
Business response:
Samar, thank you very much for your candid review of your recent stay at our hotel. Your feedback is very valuable to us, as we strive to improve with every visit. We greatly appreciate your comments about aspects of the suites which need updating. We would love for you to stay with us again as it would be a pleasure to personally welcome you back to our new and improved hotel. Sincerely, Hotel Management
Dirty and Stinky I had lost my phone. It was very hard for me to find the hotel. When I finally found it I needed to email my family to let them know I was safe. There was no computer available to use and the front desk attendant said he could not send an email. (like he didn’t have a phone? ) The hotel was gross and my room smelled like someone had been smoking in it for years. When I turned on the air conditioner it stunk to high heaven. I had asked the morning manager if he could please send the email. He said he would bu... read more
Business response:
Kimberly, thank you for taking the time to review your stay. First & foremost, we are sorry for the service issues you encountered at the time of check-in and that our associates were not empathetic enough to your specific needs. We have alerted the Front Desk Manager and shared your concerns, so this does not happen again. We also apologize for the cleanliness issues you outlined and the inconvenience they caused. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this... read more
The property is very old. Needs to be updated. The first room I got was on the 1st floor and the windows didn’t shut. I did not feel safe at all. The kitchen appliances were very dated. very dingy. I asked for a safer room. The staff was very accommodating. They put me on the 3rd floor. The windows still didn’t lock but was fine for 2 nights. Room was a little cleaner but the shower leaked really bad. They didn’t restock the toilet paper and it was iffy if I could get extra linens. The only redeeming quality was the staff bu... read more
Business response:
Amy, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Lack of someone at the desk, there was always a sign saying we’ll be right back. But almost never was someone there. And the lack of towels and washclothes was not acceptable. And when we checked out, we asked for a receipt. The person we finally found said it wasn’t policy to give out receipts. Are you kidding me?
Adequate The property is in fair condition. We definitely would not stay here again.
Business response:
David, thank you for reviewing your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you accept our apologies for any concerns you may have encountered. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Mesa
How is Extended Stay America - Phoenix - Mesa rated?
Extended Stay America - Phoenix - Mesa has a 4.3 star rating with 1,120 reviews.
When is Extended Stay America - Phoenix - Mesa open?
Extended Stay America - Phoenix - Mesa is open now. It will close tomorrow at 12:00 a.m.