Extended Stay America - Phoenix - Mesa

Business response:

Dear Cindy, We hope you loved many aspects of our hotel, and we appreciate you sharing your review. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Anni, Thank you for being our guest and for your valuable feedback. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Ricardo, Thank you for posting a review of your recent stay. We are sorry for the issues with your room's air conditioner and for the inconvenience caused by the problems mentioned. We appreciate you bringing this to our attention and will address these. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Please consider this as an unusual incident and give our hotel another chance so we can leave you a much better impression on your nex... read more

Business response:

Dear Bruce, Thank you for being our guest. Although you had a pleasant stay, it isn't very reassuring to read that we did not meet all your expectations. Your remarks to update the rooms are shared with the concerned team. Our front desk team is available to help you round the clock. We regret letting you down. Please consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management