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Extended Stay America - Phoenix - Mesa
- Hotels
- Mesa, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
455 W. Baseline Rd., Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Faucet in tub ran all night......lights by bed did not work...carpet had stains all over.
Business response:
Dear John, We are sorry that we failed to meet your expectations and hope you will accept our apologies for what transpired. Your comments are noted and will be shared with our housekeeping and maintenance team to ensure that future guests do not face such issues again. We do hope you give us another chance to prove that we have changed and take your comments seriously.Sincerely,Hotel Management
Floor needed vacuuming. Bathroom sink not clean. Friendly staff.
Business response:
Dear Guest, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with our Housekeeping team so these issues do not happen again. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management
property inside is showing its age but clean and friendlies, most helpful staff I have ever encountered!
Business response:
Dear Julie, thank you for choosing Extended Stay America and for your excellent review. We agree that some areas within the hotel are beginning to show their age, but still, we continue to do an excellent job of keeping our rooms clean and bright for all of our guests, and we appreciate you acknowledging that. We also appreciate your kind remark about our dedicated staff. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management
Clean, affordable, and comfortable in Mesa The hotel was a welcome to us compared to the one we stayed at the night prior. It was clean and comfortable. The only bad thing was the stomping coming from the above room and the way they basically pushed us out the next day for check out. We got a phone call at 10:30 and at 11:01, we had housekeeping pounding on the door!
Great bang for your buck
Business response:
Dear Joshua, thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Mesa
How is Extended Stay America - Phoenix - Mesa rated?
Extended Stay America - Phoenix - Mesa has a 4.3 star rating with 1,197 reviews.
When is Extended Stay America - Phoenix - Mesa open?
Extended Stay America - Phoenix - Mesa is open now. It will close tomorrow at 12:00 a.m.