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Extended Stay America - Phoenix - Mesa
- Hotels
- Mesa, AZ
About this business
Location details
455 W. Baseline Rd., Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay Clean, everything worked. Great stay
It was quiet and peaceful
Business response:
Robert, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Looks like most of the rooms are used for monthly living as trash bags were left in halls, shopping carts left outside and tables used for hours by the same people.
Business response:
It was a pleasure having you stay with us. We are glad you enjoyed most of your visit. However, we want to apologize for the housekeeping oversight around our lobby. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a completely flawless visit the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Restroom shower faucet leaking and smelled like smoke housekeeping didnt leave any extra toilet paper
Business response:
Javier, thank you for being our guest at Extended Stay America. We hope you were pleased with most of our services, but we apologize for the maintenance and housekeeping service issues you encountered. Your comments have been shared with our team, and we will make sure they are more diligent going forward. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Overall, comfotable. Especially since I got a good rate from Hotels.com. Outside doors leading in felt grimy and the windows on these doors not as clean as they could have been. Walls are thin so hotel is a bit noisy.
Business response:
Thank you for sharing your review. We are glad you had an overall pleasant stay and found us to be a fair value. However, we apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. Moreover, we are sorry for the noise issues you encountered. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
review The stay was okay. Children running around early in the morning awaking us up. The bed was not comfortable at all. For being a handicap room, which we did not need it- the tub was "tall" and hard to get in and out. If someone was handicap it would be extremely hard for them the to get in and out of that shower. The counter space for cooking was very small. Hard to cook
Business response:
Janet, thank you for your review. We apologize your suite did not provide the comforts you desired. Your feedback regarding the bed and shower will be shared with the appropriate team so that steps can be taken to improve our future guest experience. Also, we are sorry you were disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. We value your concerns... read more
Frequently asked questions about Extended Stay America - Phoenix - Mesa
How is Extended Stay America - Phoenix - Mesa rated?
Extended Stay America - Phoenix - Mesa has a 3.3 star rating with 2,003 reviews.
When is Extended Stay America - Phoenix - Mesa open?
Extended Stay America - Phoenix - Mesa is open now. It will close tomorrow at 12:00 a.m.