Extended Stay America - Phoenix - Mesa

Business response:

Terence, thank you for your stay at Extended Stay America. We are delighted we exceeded your expectations for an absolutely perfect experience. We look forward to accommodating you again whenever you return to our area. Sincerely, Hotel Management 

Business response:

We appreciate you for evaluating your visit to our hotel. Although you liked our location, we apologize on behalf of one of our staff member for not being so welcoming and friendly towards you. Your feedback has been shared with the concerned teams in an effort to deliver better service going ahead. Kindly note, cleaning of rooms are done on a weekly basis to respect the privacy of our guests. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Craig, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Kathie, many thanks for posting your gracious rating about the Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Matthew, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Gil, thank you for being our guest at Extended Stay America and for the feedback. We are glad to read we met your expectation and that you had a pleasant stay. Your concern has been shared with our housekeeping staff to make sure the room receives a deep clean to remove the smoke smell. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management 

Business response:

Andre, thanks for evaluating your stay. We are happy to know you liked the service offered by our staff and that you liked the comfort of your bed. However, we are sorry for the issue you experienced and regret the inconvenience caused. Please note, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we provide this service at your request for a minimal fee. We have discussed your feedback with our team members to ensure we make our guest aw... read more

Business response:

Josh, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jamie, thanks for choosing Extended Stay America for your needs. We are glad your stay was a relaxing one and that our offerings were to your satisfaction. However, we are sorry for any inconvenience you had while being here. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management