Extended Stay America - Phoenix - Mesa

Business response:

Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! It was our pleasure accommodating you, and we hope you will make Extended Stay America your home away from home whenever your travels bring you to our city. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you found us to be a good value and that our location was perfect for your needs. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Terence, thank you for your stay at Extended Stay America. We are delighted we exceeded your expectations for an absolutely perfect experience. We look forward to accommodating you again whenever you return to our area. Sincerely, Hotel Management 

Business response:

We appreciate you for evaluating your visit to our hotel. Although you liked our location, we apologize on behalf of one of our staff member for not being so welcoming and friendly towards you. Your feedback has been shared with the concerned teams in an effort to deliver better service going ahead. Kindly note, cleaning of rooms are done on a weekly basis to respect the privacy of our guests. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Craig, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Kathie, many thanks for posting your gracious rating about the Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Matthew, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Gil, thank you for being our guest at Extended Stay America and for the feedback. We are glad to read we met your expectation and that you had a pleasant stay. Your concern has been shared with our housekeeping staff to make sure the room receives a deep clean to remove the smoke smell. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management