Extended Stay America - Phoenix - Midtown

Business response:

Dear Guest, We are disappointed if you had any issues that kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely, Hotel Management 

Business response:

Dear Guest, We truly appreciate you sharing your experience. We are delighted to know that the clean room and accurate expectations made your stay comfortable. It is also wonderful that the convenient location added to a smooth, stress-free travel experience. We truly value your kind feedback and look forward to welcoming you back to Extended Stay America for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking a moment to share your feedback. We’re happy to know you had a good stay with us at Extended Stay America. Our team works hard to create a comfortable and welcoming experience for every guest, so it’s always nice to hear when a visit goes well. We truly appreciate your kind note and hope to have the pleasure of welcoming you back again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. It is nice to know the room itself provided a comfortable space during your visit. Our complimentary breakfast is a grab-and-go style offering a quick and convenient start to the day. Also, we have noted your comment regarding the condition of the towels, and we will review them with our team so they can be given greater attention. We appreciate you taking the time to share your experience and hope to welcome you again for another pleasant stay. Sincerely, Hotel Management