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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room seemed a bit run down and smelled damp. AC faceplate was broken. The provided office chair looked like someone relieved themselves in it multiple times. Only one entrance allowed for exit/entry. This especially sucked since I was in a farther back room. Provided breakfast sucked. For the good: The staff was courteous. The bed was comfy and so was the pullout couch. I liked having the kitchenette area with large fridge.
Business response:
Dear Guest, We regret that parts of the room and the overall condition did not meet expectations. Your comments regarding upkeep and presentation have been shared with our team so these areas can receive closer attention moving forward. At the same time, it is encouraging to know the team treated you with courtesy and that the kitchenette and bed added some comfort during your stay. We appreciate your balanced feedback and hope you will consider visiting again so we can provide a more enjoyable experience. Sincerely, Hotel M... read more
clean room spotless
I don't blame the hotel for anything but I got sick overnight and Didn't have the best night. The room was in good shape when I went to bed
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that you were not feeling well during the night and hope you are doing much better now. Travel can sometimes bring unexpected challenges, and we understand how that can impact overall comfort. We are pleased to know the accommodations met your expectations and were well prepared for your arrival. Your thoughtful comments are appreciated, and we are grateful you chose to stay with us. We hope to have the opportunity to welcome you again f... read more
not bad, though there would be different/better breakfast options but that wasn't the case. Room was fine and so was the staff.
Business response:
Dear Guest, We are glad to hear that your accommodations and our team met your expectations! It’s always great to know you had a comfortable stay and positive interactions throughout your visit. We understand that morning selections can vary from what some guests anticipate, and we appreciate you sharing your thoughts. Thank you for choosing Extended Stay America. We hope to welcome you back again soon for another pleasant stay. Sincerely, Hotel Management
Breakfast very limited and disappointing. Staff excellent, room fine.
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent stay. We’re delighted to know our team made such a positive impression and that your accommodations met your needs. Providing attentive service and a comfortable space for our guests is always a top priority. We appreciate your perspective regarding the morning offerings, as guest feedback helps us better understand expectations and preferences. Our goal is to provide convenient options to help start the day smoothly. We hope to welcome you back for another pl... read more
Ubicación perfecta precio calidad, lo único malo es que mi cortina del baño estaba sucia con sangre Nora la recepcionista un amor de persona
Shower—too hot. When adjusting to a slightly cooler temperature, it shut off shower altogether. Fridge—not cold enough. At coldest setting and main fridge wasn’t cold and freezer not cold enough to freeze medical ice packs. I was lucky I could board my flight w/out them frozen. No chairs to sit at table provided. Only one way in—main entrance. All other doors were exit only. Most likely due to area for safety reasons but wasn’t ideal for my room location. Definitely not the worst I’ve ever stayed but the shower temp and free... read more
Business response:
Dear Guest, We are sorry to learn that certain in-room features did not function as expected and caused inconvenience during your visit, particularly when reliable temperature control and food storage were important. We also understand how furnishings can affect overall comfort. Your comments have been shared with the maintenance team. Your input is valuable as we work to deliver a more comfortable and dependable stay for future guests. Sincerely, Hotel Management
Room was in need of a new microwave. I was afraid to use the one in the room as it was peeling all over on the inside and had obviously had a fire in it. The countertops had not been cleaned well and had several sticky spots of something. The floors are gray so they don't show dirt, however I spilled some water and used a paper napkin to clean it and the amount of dirt that came up was unacceptable in my opinion. This was on my first day so I had not been walking around with dirty shoes. Lastly, better pillows would be great... read more
Business response:
Dear Guest, We appreciate you taking the time to offer thoughtful observations, as guest perspectives help us continue refining the overall experience. Comfort, cleanliness, and functional in-room features are important priorities, and insights like yours allow our team to review conditions more closely and identify opportunities to enhance comfort. Your comments regarding in-room amenities and rest quality have been noted and will be shared with the appropriate teams for consideration. We value your input and hope to have t... read more
Room was nice big staff very accommodating
Business response:
Dear Guest, Spacious comfort is always a great way to start a stay, and we’re glad that stood out to you. It’s wonderful to know the team helped make your visit smooth and welcoming. At Extended Stay America, we aim to create an easygoing environment where guests can feel at home from the moment they arrive. Thank you for sharing your experience—we truly appreciate it and hope to have the chance to welcome you back again soon for another enjoyable visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,619 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.