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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel had a good location with lots around it. It’s obviously dated. It is not the cleanest hotel I’ve ever been to. It was minimal and had the rates been less I would have expected what we got. Not horrible but I probably won’t stay again especially for the money we paid. The breakfast ran out and wasn’t refilled at it was 8:30 and went till 10:30 on the weekend.
Business response:
Dear Jeni, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Our team works hard to maintain a seamless experience and ensure everything is adequately stocked, but your input is valuable as we strive to enhance our services. We look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Management
The location of the hotel is a perfect distance from the Mayo Clinic, restaurants, and nite life. Unfortunately, the rooms can really use some upgrades. The beds are not very comfortable. The pillows are wore out and the furnishings are in bad shape. I hate that I have to request kitchenware when it should already be placed. It’s an inconvenience. Also, it would be nice to have a coffee maker with coffee, tea, warm drinks available to use without having to request it. It would make the room more welcoming and give customers ... read more
Business response:
Dear Mark, Thank you for sharing your feedback with us. We are pleased that our location met your needs. However, we wish to extend our sincere apologies for any inconvenience you encountered regarding the concerns in your room, as well as any dissatisfaction with the in-room amenities. To maintain cleanliness for all guests, we store the dishware at the front desk, which can be delivered upon request. We appreciate you taking the time to share your observations with us. Your feedback is crucial in guiding our continuous imp... read more
Fantastic! It was awesome!
Awesome!
Business response:
Dear Glenda, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
No remote in the room for the tv. No complimentary water of coffee makers. Pillows were very flat. A lot of noise in the hallway from other customers early in the morning.
Business response:
Dear Deborah, Thank you for sharing your experience with us. We regret any aspect of your stay that fell short of complete satisfaction, and we apologize for any inconvenience caused. Your feedback will be shared with our team and utilized to drive future improvements. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated experience you deserve.Sincerely,Hotel Management
PROPERTIES ARE TIRED & WEARY The service and cleanliness was very good! However, the furniture and appliances are well beyond their service life. The fridge had a broken handle. The furniture showed painfully obvious wear with the main dresser sporting severely bubbled particle board around the bottom and drawers that the bottoms were soon to fall out of. The remote for the TV could not turn it on or off and could only control the volume and could only toggle the channels up but not down. The yellowed microwave worked but th... read more
Business response:
Dear Thomas,Thank you for your detailed feedback and for taking the time to share your experience with us. We're pleased to hear that our service and cleanliness met your expectations. However, we sincerely apologize for any inconvenience caused during your stay. We take your concerns regarding the maintenance seriously. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We appreciate you bringing this to our attention, a... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,659 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.