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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nearby grocery store within walking distance.
Business response:
Dear David, It was our pleasure to have you stay at Extended Stay America. Thank you for taking the time to share your generous comments, especially about our hotel's location. With easy access to the shops within minutes, our hotel is a very comfortable and affordable choice when in the area. Thank you for being our guest; we look forward to seeing you soon.Sincerely,Hotel Management
Staff was great..
It seems that there are fewer employees compared to the size of the facility. There were often instances when the front desk was unattended. Additionally, there is a kitchen, but there are no amenities such as a kettle, and it is not possible to boil water. Room cleaning during the stay is not provided even if one week stay, and guests need to bring their own used towels and exchange them themselves.
Business response:
Dear TSUYOSHI, Thank you for sharing your observations. We appreciate your feedback regarding staffing and amenities. We'll review these aspects to enhance our services. Please know that guest feedback is crucial for our continuous improvement. We regret any inconvenience and hope to have the opportunity to welcome you again, ensuring a more comfortable and attentive experience.Sincerely,Hotel Management
The staff was friendly. Thy son had a good layout, but was very outdated and in need of repair. My bed was broken and tilted to one side and sank inn on the she side. The tub was also not clean. I could've bring myself to use it. I did like the workspace that doubled as a dinning area.
Business response:
Dear Felix, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Please accept our apologies for the inconvenience caused. Your comments will be shared with our leadership team and used as an opportunity to improve our guest experience. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Check in was horrible but rest of stay was nice. I would not rate this place as a free breakfast. They do not serve breakfast
Business response:
Dear Winavea, Thank you for being our guest and sharing your experience. We regret that your check-in experience did not meet your expectations, and we will do our best to improve our service in this area. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can continue ... read more
Medical Appointment The lobby looked nice. The receptionist had no personality upon check in. Looked like she didn’t want to be there. The hallways smelled like marijuana. The room layout was nice since it was a suite. The carpet had stains. The sink was stained. The tub had chips in it. Rooms was nice and cool. Room was also quite.
Business response:
Dear David, Thank you for staying with us and for taking the time to leave your comments. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all your expectations, especially regarding room cleanliness. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.2 star rating with 1,552 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.