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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were cocharoaxhws in the room, not very clean
Business response:
Dear Guest, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Additionally, we are reviewing this with our housekeeping team to ensure that we consiste... read more
Great stay for the money Had a great experience the front desk was wonderful and the rooms are nice and clean
Rooms are clean
Business response:
Dear Guest, Thank you for your feedback! It is wonderful to know you had a pleasant stay and enjoyed a well-maintained space. Providing a comfortable and welcoming environment is always our goal. We appreciate your support and look forward to your next visit to Extended Stay America! Sincerely, Hotel Management
No tv
Great nights sleep
Needs upgrading badly. Very basic, but clean. So basic I had to ask for a hair dryer. Coffee pot, dishes, silverware, and cooking utensils are available upon request. Multiple items showed poor maintenence. Top drawer in dresser broken, cracked, chipped, and broken tiles, cheap vinyl flooring, water spigots need adjusting, no tub stopper. A convenient place to stay, but we won’t be back.
Business response:
Dear Guest, Thank you for sharing your experience. While we’re glad to hear that cleanliness met your expectations, we regret that the overall condition of the room and available amenities fell short. We understand the importance of a well-maintained space, and your feedback helps us prioritize necessary upgrades. Our team is continuously working on improvements, and we appreciate your honesty. We hope you’ll reconsider in the future as we strive to enhance our guest experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,545 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.