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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
PROPERTIES ARE TIRED & WEARY The service and cleanliness was very good! However, the furniture and appliances are well beyond their service life. The fridge had a broken handle. The furniture showed painfully obvious wear with the main dresser sporting severely bubbled particle board around the bottom and drawers that the bottoms were soon to fall out of. The remote for the TV could not turn it on or off and could only control the volume and could only toggle the channels up but not down. The yellowed microwave worked but th... read more
Business response:
Dear Thomas,Thank you for your detailed feedback and for taking the time to share your experience with us. We're pleased to hear that our service and cleanliness met your expectations. However, we sincerely apologize for any inconvenience caused during your stay. We take your concerns regarding the maintenance seriously. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We appreciate you bringing this to our attention, a... read more
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Business response:
Dear Alejandra, Thank you for taking the time to connect with us about your time at our hotel. We are glad to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We encourage you to try us again, as we are confident you will enjoy a more seamless experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,473 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.