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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator, carpet and furniture super old. I will say the location is very convenient but so many strange people outside and around property
Business response:
Dear Rafael, Thank you for sharing your feedback regarding your recent stay at our hotel. We are sorry you were not entirely satisfied with your experience. We apologize for any inconvenience caused by the elevator, carpet, and furniture condition. We appreciate your feedback and will work to improve the state of our facilities. We are glad to hear that you found our hotel's location convenient. However, we understand your concerns about unfamiliar individuals in the vicinity. Please know that our staff is trained to ensure ... read more
The property is nicely kept.
Business response:
Dear Corrinne, Thank you for choosing Extended Stay America for your travel plans. It is nice to know you had a good time here. It was a pleasure to have you as our guest, and we hope to see you again soon.SincerelyHotel Management
Paid over $200 for the night. The smell in the hallway was like cheese that had gone bad or wet dog. No drain plugs in the tub or sink. Sink nozzle was spraying water all over. Found a roach in the room on the wall. Rooms need serious updates. Lady at the desk was very friendly.
Business response:
Dear John, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will return so that we can provide you with a better experience.Sincerely, Hotel Management
Extended Stay America in Midtown Phoenix Lack of staff made check-in delayed.....Angelica was great at the front desk. She checked us in but then had to go upstairs and clean the room before we could go in Room 222. She deserves a raise!! She was the only staff on duty when we checked in. No other help in the hotel. I felt sorry for her......she was so friendly and calm. Bed light by window with the green base didn't work....the light didn't turn on.....maybe burnt out. Lamp shade is also broken....won't stay upright. Fridge... read more
Business response:
Dear Guest, Thank you for sharing the specifics of your recent stay. We appreciate you mentioning Angelica for a job well done. Comments like yours encourage our staff and help us know we meet our goal of exceptional hospitality. However, we sincerely regret any concerns which left you with a less-than-perfect impression of our hotel and apologize for the inconvenience caused. We have taken note of your problems and will share them with our team to take the proper action. We wish you all the best with your travels.Sincerely,... read more
Helpful front desk person and location is convenient being in midtown and having light rail to use. Their idea of free breakfast includes only tiny muffins and coffee. (Grab n Go) 2nd night there I had to call front desk because next door room was Partying at 1am. They turned down the music but kept talking. This was the cheapest hotel in the area being peak season but I wouldn’t stay here again.
Business response:
Dear Douglas, Thank you for sharing your experience; we love that you could join us. We are pleased you enjoyed your overall stay. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We look forward to your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.2 star rating with 1,552 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.