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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No "grab n go breakfast" as advertised, coffee only. No ada grab bars in tub/shower. Wife has mobility/balance issues, made showering unsafe. Traveled with another couple, but our rooms weren't close together, in fact we weren't even on same floor. Ridiculous spray aereator on bathroom sink faucet. A bit noisy from barking dogs and roaches were crawling around kitchen counters.
Business response:
Dear Bill, We sincerely apologize for the inconvenience you experienced at Extended Stay America. Your feedback is concerning, and we regret falling short of meeting your expectations. Rest assured, we are actively addressing the issues you've raised with our team to ensure improvements. Providing a safe and comfortable experience for all our guests is our priority. We appreciate your patience and understanding. If your travels bring you back to the area, we welcome the opportunity to provide a significantly better stay. Tha... read more
Great Service Friendly staff. Clean rooms.
Business response:
Dear Rebecca, We're thrilled to learn about your stay at Extended Stay America! Our team takes pride in providing seamless service, maintaining a friendly atmosphere, and ensuring clean, comfortable rooms for our guests. Therefore, we are delighted this was your experience. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
Overall comfy The drain in the shower seemed a bit clogged. I found change on the floor so I figure the floor wasn't cleaned. The TV said no signal. Otherwise it was comfy and the price was right.
Nearby grocery store within walking distance.
Business response:
Dear David, It was our pleasure to have you stay at Extended Stay America. Thank you for taking the time to share your generous comments, especially about our hotel's location. With easy access to the shops within minutes, our hotel is a very comfortable and affordable choice when in the area. Thank you for being our guest; we look forward to seeing you soon.Sincerely,Hotel Management
Staff was great..
It seems that there are fewer employees compared to the size of the facility. There were often instances when the front desk was unattended. Additionally, there is a kitchen, but there are no amenities such as a kettle, and it is not possible to boil water. Room cleaning during the stay is not provided even if one week stay, and guests need to bring their own used towels and exchange them themselves.
Business response:
Dear TSUYOSHI, Thank you for sharing your observations. We appreciate your feedback regarding staffing and amenities. We'll review these aspects to enhance our services. Please know that guest feedback is crucial for our continuous improvement. We regret any inconvenience and hope to have the opportunity to welcome you again, ensuring a more comfortable and attentive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,659 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.