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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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First room smelled like an ashtray even though it was marked no smoking. Went back to lobby and the police were there to arrest a person that was apparently trying to open up room doors. Next room was better but used towels were hanging on the back of bathroom door and counters had debris. Thankfully I only needed to stay one night but definitely felt uneasy and didn’t sleep well.
Business response:
Dear Alma, We sincerely apologize for the multiple issues you encountered during your stay. Your experience does not reflect our usual standards, and we regret any inconvenience caused. We are actively addressing the cleanliness concerns and security issues you've highlighted to prevent similar occurrences in the future. Your feedback is valuable, and we appreciate you bringing these matters to our attention. If you choose to stay with us in the future, we are committed to providing a significantly improved experience. Thank... read more
It was fine except for the smell of cigarettes in the room.
Business response:
Dear Britney, Thank you for choosing Extended Stay America for your stay. We appreciate your positive feedback. We apologize for any inconvenience regarding the smell of cigarettes and are actively working to address this concern. Your satisfaction is important to us, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
Great stat Very friendly and convenient.
No "grab n go breakfast" as advertised, coffee only. No ada grab bars in tub/shower. Wife has mobility/balance issues, made showering unsafe. Traveled with another couple, but our rooms weren't close together, in fact we weren't even on same floor. Ridiculous spray aereator on bathroom sink faucet. A bit noisy from barking dogs and roaches were crawling around kitchen counters.
Business response:
Dear Bill, We sincerely apologize for the inconvenience you experienced at Extended Stay America. Your feedback is concerning, and we regret falling short of meeting your expectations. Rest assured, we are actively addressing the issues you've raised with our team to ensure improvements. Providing a safe and comfortable experience for all our guests is our priority. We appreciate your patience and understanding. If your travels bring you back to the area, we welcome the opportunity to provide a significantly better stay. Tha... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,708 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.