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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location but facility is lacking overall cleanliness and maintenance. Hallway carpets are atrocious! Rooms are just ok and could use some serious TLC. The pool is available but the access is weird and unfriendly to use.
Business response:
Dear John, We appreciate your feedback on your recent stay with us. It's lovely to hear that you found our location convenient. We're continuously working to improve our facilities; your comments are valuable. Your next visit with us will reflect our positive changes to enhance your experience. Thank you for taking the time to share your thoughts.Sincerely,Hotel Management
For the price it served its purpose
Business response:
Dear JESUS, Thank you for taking the time to review your stay. We are glad to know that your overall experience was enjoyable. However, we are sorry for any issues that may have affected your visit and prevented it from being perfect. We are grateful that you chose our hotel, and we hope to have the opportunity to improve your impression of us in the future, should your travels bring you back to the area.Sincerely,Hotel Management
Not worth your money. Not very clean, sofa worn and tattered. Sink faucet loose, tub worn and stained, carpet worn and dirty. Horrible smell. Good location and friendly staff.
Business response:
Dear John, Thank you for staying with us and for reviewing your experience. We are delighted you enjoyed our friendly staff and location. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next ... read more
accessibility
Business response:
Dear Jonalyn, It was a pleasure reading your fantastic Extended Stay America review. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management
Hotel had no smoke detector. Our sheets were dirty and full of hair.
Business response:
Dear Saundra, Thank you for evaluating your stay with us. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. We will address the issue with our housekeeping staff to ensure such instances are not repeated. If you have any concerns during a future stay, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all our guests. We hope you give us another chance to provide you ... read more
The staff was great both nights and did their best with what they had. I had to wait to check in because my room was not ready and then I didn’t have any bath towels, and what they had available was slightly damp since the dryer wasn’t drying properly. And then the next day my room key wasn’t working. It was overall suitable for a place to sleep, but the facility wasn’t something to write home about.
Business response:
Dear Alicia, We appreciate your feedback and are glad your overall stay was pleasant. However, we are disappointed that we may not have lived up to all of your expectations. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Not good! Overall the place was just not safe. Kids running all over in the halls with no supervision. People above our room were noisy and arguing. Cops showed up and homeless people outside wondering in parking lot.
Business response:
Dear Paula, Thank you for your feedback regarding the noise concerns during your time with us. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take our guest's feedback seriously and would like to let you know for future visits; our front desk is available around the clock to help make your stay as comfortable as possible. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,659 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.