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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty,Smelly, and Filthy Booked for 2 nights, only stayed one. Although very polite, the clerk at the desk had us waiting for 30 minutes to get checked in because the two rooms he tried giving us had issues. One smelled like fish and the other like dogs according to what seemed to be the manager. The filth is evident as you step into the elevator and only gets worse. Our room aside from the filth had hair in the beds, cigarette burns in the comforter, uncovered electrical outlets, no hot water in the bathroom, hair dryer sto... read more
Business response:
I am sorry to read your comments and would like to start by offering you my personal apologies for the inconvenience caused. Key goals at our hotel are to provide outstanding service and to respond to a guest's needs in a timely fashion, so I apologize that we fell short of this. I have shared your observations with my team, and they will be taking immediate steps to improve our services. Our housekeeping service is designed for long-term guests, offering minimal intrusion, but we are happy to offer this to you at a minimal ... read more
no food
Business response:
Jun, thank you for staying with us. We are sorry for failing to meet all of your expectations. Your feedback is appreciated, and we hope you will give us another opportunity to serve you better. Sincerely, General Manager
They overbook and do not communicate well. I had two rooms reserved but had one room of people arriving before me. They arrive and are informed there is only one room on the reservation and no other rooms are available. So they freaked and got a reservation at the Sheraton for $300+/night. I arrive and express my displeasure with them shorting me a room only to find out they split my reservation into two single rooms; never telling my first room there was in fact a second room. So that cost them one night at the Sheraton. T... read more
Business response:
I am sorry to read your comments and would like to start by offering you my personal apologies for the inconvenience caused. Key goals at our hotel are to provide outstanding service and to respond to a guest's needs in a timely fashion, so I apologize that we fell short of this. I have shared your observations with my team, and they will be taking immediate steps to improve our services. Our housekeeping service is designed for long-term guests, offering minimal intrusion, but we are happy to offer this to you at a minimal ... read more
convenient I am Patricia's Husband and went meet friends in Phoenix. Worst Experience I have every had. For the price I paid I have stayed with way better hotels. The night lady on March 16 not what I expected very unpleasant. .Came to the counter wearing apron an rubber gloves.. Seriously? . I stood at their desk for several minutes before finding out you had to go between double doors from outside to the lobby to get someones attention by calling on the phone. Unbelievable . No hair dryers, cheap thin towels. The toilet di... read more
Business response:
Thank you for staying with us and for sharing your feedback. We apologize for the inconveniences you encountered in your room and also regret your unpleasant experience with our front desk associate. I have shared your comments with my management team and ensure you that this will not be repeated again. We value your business and hope you will give us another opportunity so that we can provide you with a better experience. Sincerely, General Manager
Bed bugs I checked out early. I woke up with several bug bites on my body which i can only assume were from bed bugs. I'll never stay here again.
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. Upon hearing any information about potential bugs, we immediately take action as we take these comments very seriously. Our management team is trained to detect such activity and are proactive to check our suites on a regular basis. While we believe, this is an isolated incident, we thank you for letting us know so we could have our pest control com... read more
Great location, not so great hotel Don't let the location or clean lobby fool you. I never write reviews, but I felt the need to save my fellow travelers from repeating my mistake. If you want the bare minimum in service and cleanliness, then maybe this place is for you. But it is very low-end. The hallways are filled with awful cooking smells. Upon arriving in my room, it smelled of stale Pad Thai. The pillows are awful, the bathroom had a hole in the plastic tub insert and the water is either scalding hot or ice cold withi... read more
Business response:
Thank you for your candid feedback. We are sorry for the housekeeping issues you experienced during your stay and regret the inconvenience it caused. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect a... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.