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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dingy hotel near downtown Phoenix This hotel is very reasonably priced; however, it's a bit dingy and more like a motel. If you don't want to spend too much money, and you don't mind an occasional cockroach in a drawer or run down furniture, then you will be fine staying here. The staff was courteous and helped us cancel our booking for the next night as we moved to the Sheraton, which was a lot nicer!
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Inpleasant Very inconvenient if you wanted ice. Even though the rooms are setup to fix some food. Nothing available to do so. Found out when checking out they were suppose to tell thongs were available if you asked. Just not a pleasant stay. Scratch this off my list
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. We would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. Than... read more
The bathroom filthy, carpets almost black with dirt.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
lack of cleanliness We had never stayed at an extended stay hotel until this last weekend. They placed us in a room with a strong smell of incense sticks. This was not appealing and there was obvious signs of pets staying there. We love pets don't get me wrong, but this room looked like it hadn't been cleaned in days, the floor was full of dust, trash, and lots of pet hair. Pet hair everywhere and the sofa bed was full of it too! My son got bitten on the head that night sleeping in the sofa bed. I have been keeping on eye on... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Terrible hotel!! The smell was awful. The first room smelled so bad we refused to take it. In fact the whole floor smelled bad. The police where called for a domestic disturbance. I witnessed a transients stealing the breakfast items. The staff seemed to be oblivious to there surroundings.
Business response:
First and foremost, I would like to offer you my apologies for the inconveniences that you encountered during your stay with us. Also, we regret not providing you the service and the facilities you were expecting from us. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Really poor part of town Didn't feel comfortable with all the homeless wondering around, it stated free breakfast which was a muffin and coffee. Only had 10 channels on the tv. Looked like the water from above the tub was billowing through the ceiling. The toilet was really low to the ground.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Not cleaned. Guy next door was talking entire night so I could not sleep. 10 days I stayed none came to clean my room or replace with fresh towels.
Business response:
Thank you for your feedback. Please accept my apology for the housekeeping and noise issues you encountered during your stay. This is not the type of service we are known for, so I am sharing your review with my front desk and housekeeping teams to ensure no future guest experiences the same. Please consider us again the next time you are in this area. Sincerely, General Manager
not as nice as it should have been This location has bad management and seems to be blaming everything else on one thing or the other. this type of problem should not be discussed with the customers.
Business response:
I am extremely sorry that you had a negative experience here, and I assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying with us again so that you can experience a better service you should always expect from us. Sincerely, General Manager
Sad The pool was getting replayed had to go to central location Brenda the hotel clerk was very rude to my husband and I .I asked her what the going rate is for the today stay she replied more than you can afford. When we finally entered the room the roll out bed had dirty sheets found comdums under the bed.kichen did not have pot or pans or dinnerware my husband has to go to the front desk and deal with that rude lady again. People like that shouldn't be in customer service!!!
Business response:
Sherry, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure these issues are not repeated in the future. I truly regret the inconvenience caused and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.