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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible. And I'm not much of a complainer. The room had a very pungent smell. On our last night there i felt sick and so did my daughter. The morning of our departure we discovered that unneath the kitchen sink it was covered in mold. Which led to our immediate check out. When brought to the attention of the service desk. The lady said "my boss will be in later, and if he thinks this issue needs attention he will give you a call." I also witnessed the lady purposely trying to take down my phone number incorrectly, my guess ... read more
Business response:
James, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our ... read more
hotel is modern and clean, quiet, good neighborhood. but..........problems with reservation, credit card.....nobody ever on the desk, even if you called......coffee bar out of coffee.....no amenities in room: no hairdryer, Bible, pen, paper, coffee maker, glasses, cups, maid service
Business response:
Michaeleen, I am very sorry we failed to deliver the exceptional stay you deserved. We are sorry for the issues you experienced at our front desk and the inconvenience caused. We would like to inform you that, kitchenware and toiletries are available upon request and are always complimentary. I hope you will return so we can make it up to you. Sincerely, General Manager
I will never stay here again, they stole my purse, my wallet, wedding rings, my truck keys a bag with clothes, my daughter beats and some jerseys. The manager never showed up, had to call the police myself. I even had to call the towed truck to take my truck to the Acura dealer for them to do keys for my truck, I rented a car to go back home and have to drive back to Arizona to go pick up my truck..will never stay there again..
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Not a welcome feeling We book here because it was closed to the event. When we check in the lady in the front desk look upset. She greets us with a YES, she didn't make us feel welcome. My husband and I did not know where the room was,no information about the hotel. I work customer service and I know sometimes we all have bad days. but at the end of the day the hotel has to make you feel weIcome. We will not stay here again..
Business response:
Sandra, thank you for your feedback about our hotel as it enables us to pinpoint areas needing improvement to better enhance our service. We love welcoming our guests into their home away from home, and we apologize for your experience. Please know we are taking every possible measure to make sure this does not happen again. I hope you and your husband will give us another chance to prove ourselves and show you that we take great pride in providing outstanding hospitality to each guest. Sincerely, General Manager
Terrible Hotel!! Horrible experience! Stayed with my family, got a room with 2 beds and a sleeper sofa. The mattress on the sleeper sofa was stained and disgusting! The bathroom was dirty with a large stain in the tub. I would not recommend this hotel to ANYONE!
Business response:
Deana, we sincerely apologize that your suite was not in the spotless condition it should have been when you arrived. I have shared your concerns with our Housekeeping Department immediately to take corrective actions so that it does not happen again. We regret the inconvenience it caused. We hope you and your family will consider giving us another opportunity to serve you all better in the future. Sincerely, General Manager
Extended Stay America - no way! First room had no TV remote, then a remote was delivered but still no TV because it was not connected to a cable box, dog parking next room, asked to move into another room. Second room had no soap and shampoo, no maid cleaning up the room because of a low rate... what is low about a $160/night rate? I stayed at much better hotels for about the same money a night but those hotels know how to care about their customers! Never, ever, again will I stay at an Extended Stay America!!! Horrible!
Business response:
Patric, thank you for taking the time to share your review. I am sorry you experienced so many difficulties during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we offer this service to you at a minimal fee. Towels, linens, and toiletries may be exchanged or collected at the front desk anytime and is complimentary.Your feedback has already been sh... read more
The first room was not clean Halls dirty I felt safe, and I slept well. I enjoyed the happy sounds of children in the pool But the first room they gave me was very dirty. There was a toilet plunger left in the bathroom. When I complained they did let me change my room, but they did not apologize, it was a man a t the desk and I was surprised he did not apologize. The halls needed vacuuming. I recommend the Marriott across the street instead. The bartender there gave me a free cup of herb tea, and took my dinner order to the ... read more
Business response:
Liza, thank you for evaluating your stay. We appreciate you mentioning the positive aspects of your visit as well as the areas that need attention. We will take your comments as a training tool to improve our service delivery and to ensure that we are providing the cleanest facilities to our guests. We hope you will give us another try, so that we can demonstrate our commitment to excellence. Sincerely, General Manager
Terrible Hotel Dirty and terrible hotel. The room smelled liked BO and had bugs. I asked to switch rooms and they stated that they could not switch rooms until after the cancelation time. The room felt dirty and was really bad shape like all they did after the last guest was make the bed. Horrible experience.
Business response:
Joe, thank you for your candid feedback. We are extremely sorry for failing in the most basic way by not providing you with a clean room. Even though this is not a frequent occurrence, be assured we take the cleanliness issues very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Thanks once more for bring this to my attention, and please give us another opportunity to make a better impression on your future visit to our area. Sincerely, General Manager
The worst experience ever No continental breakfast as offered no smoke detectors in room I have pictures also old appliances, the worst service
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.