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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Economy hotel without the economy price. I usually take my time in picking hotels, but I booked this stay in a rush ... and paid for it. We've stayed at Extended Stay hotels before, so we know it's a no-frills place. But this property took the bare-bones concept to a skeletal extreme. If you wanted a coffee maker, cups and spoons in the room -- you had to ask for them. Ditto clean towels and TP. The complementary breakfast consisted of low-end power bars and packaged muffins. The coffee urn was usually empty. The staff was s... read more
Business response:
Thank you for reviewing your stay. Although you liked the comfort of your bed, we are sorry you were unhappy with the hotel policy in regard to kitchenware and the service issue you had while here. We are sorry for the service issue you had and regret the inconvenience this caused. Your concern has been shared with the concerned team members to improve our guest experiences. It's our goal to provide an excellent customer service, and we hope you will give us another opportunity to prove this to you on your next visit. Since... read more
Where's the breakfast? "Free breakfast" consisted of coffee, hot water and packets of instant oatmeal.
Business response:
Thanks for being our guest. We are sorry you were unhappy with our breakfast offerings and regret the inconvenience caused. Your comments regarding breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management
Sketchy locale and Bedbugs Needs renovation. Got a bunch of bedbug bites all over. Bed is uncomfortable.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Misleading on breakfast they only had granola bars and coffee. No maid service unless your there a week. Section 8 people who live there hanging out in lobby all day. Felt very uncomfortable.
Business response:
Marie, thank you for staying at our hotel. Please note, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we provide this service at your request for a minimal fee. Your comments in regard to breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks once more for being our guest, and we look forward to hosting you again. Sincerely, Hotel Management
Terrible Toilet didn’t flush, sink was clogged, beds not made, no soap, worst stay ever anywhere. Below motel 8 or motel 6!
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Small, cramped, musty and dated room. Not up Up to the standards of other Extended Stays I’ve stayed at in other parts of the country.
Business response:
Thank you for staying with us and for the review. Please accept my apologies for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Very uncomfortable stay Bed sheets were not fresh. I asked front desk to clean my room, they said it will be an extra charge. I had to curry the dirty linen all the way to the front desk to exchange for clean ones!! They said they serve breakfast, only coffee was being served!!! Is that breakfast???? I was unsatisfied!
Business response:
Thank you for your review. We are sorry for the cleanliness issues you had in your room and that you were disappointed with our breakfast offerings. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Good location The room was not clean. It had a bad smell. The hotel it self looked pretty good from the outside, but inside was tired looking and neglected. The room itself was a little run down.
Business response:
Douglas, thank you for sharing your candid feedback. Although you liked our location, we apologize for all the difficulties you experienced here and regret the inconvenience it caused. We have shared your feedback with our entire team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Not good A syringe/needle was found in our room. Hair in the shower drain and we had a do not disturb sign on door and housekeeping still tried to enter
Business response:
James, we cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel ... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.