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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t pick this one. The staff with the exception of a couple may have been the most unfriendly staff at a hotel I have ever encountered. I asked to have my room cleaned an additional day because it smelled like mildew, they did not clean it after they said they would. This is in the center of the homeless/gay community (which is fine) but every time you exit the hotel you have oodles of homeless people or cross dressers hitting you up for money, rides, cigarettes, or anything else. Do not take your kids to this area. Police... read more
Business response:
Scott, thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered and the inconvenience they caused. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much improved experience the next time your travels bring you back this way. Sincerely, Hotel Management
Floors and counters had dirt all over them. I was put into a non smoking room that smelled like it had been smoked in for the last 10 years. The blankets and pillows and even the couch smelled like cigarette smoke. The room was so stuffy that I was having a hard time breathing. I requested to be put into a different room due to all of this and the front desk clerk rolled her eyes and said “No, that’s too much work to do just because you don’t like the smell of the room.” So I requested to speak to the manager and was advised... read more
Business response:
Jared, we want all our guest to have a clean, comfortable, and stress-free stay, so we sincerely apologize for the difficulties you encountered. What you experienced does not meet our standards either, and we are reviewing this incident with our team members to ensure we handle such situations better in the future. Meanwhile, please get in touch with us so we can assist you further. Counting on your kind generosity to accept our apology, we hope you will consider giving us another chance to provide the hospitality you deserv... read more
Not even as a last resort. When we got to the room it was dirty, had bugs and was not cleaned. Red liquid coming from refrigerator, standing water in washing machine, and bugs on the way and possibly the beds. I say possibly because I pulled back sheets and saw black spots a long with hairs. That's when we left.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Absolutely disgusting. Broken objects in rooms. Urine in hallways.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
AC didn’t work horrible service
Business response:
Thank you for review your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
No good No room service or maintenance people available. Will never use extended stay again.
Business response:
We appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your comments have been shared with our team to make sure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality that we wanted you to experience. Sincerely, Hotel Management
Extended Stay = extended pain Noisy. You can hear everything through the walls. Other guests outside drinking at midnight. This is the 2nd and last time I will stay at an Extended Stay. Same problems at the other facilities. No more.
Business response:
Thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. We hope you will consider this an isolated incident and come back for another stay. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from our brand. Sincerely, Hotel Management
Close to all Mtgs on Centeral Check in and out of Handicapped Room, told it was standard No Handicapped room by front desk. Got checked into another room, that had a sicken order. BUT beds were comfortable it was at a good location, back door isnt accessible from outside. wished it was more cleanier and order free.
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Your own chance to be a crime victim!!! Homeless stalk the lot and enter the hotel thru somewhat functioning entry doors. For a non smoking hotel to get to my floor and have the entire hallway smelling of cigarettes was disgusting. Then to get into my room to discover that the room smelled of the ozone machine trying to rid the room of smoke. Going outside to see guests hanging out open windows smoking cigarettes was expected. I wouldn't be surprised to learn of theft from vehicles at this place. Since they don't have on... read more
Business response:
Thank you for staying with us. We regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously. You are a valued customer and everything we do is aimed at providing you with an excellent hotel experience. Please come back and see us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.