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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay wasn’t what I hoped for 1,in the hall on the 3rd floor it smelled like a dead animal 2,the fire alarm kept going off at 6am -6:20am and again at 7am!! Not the way to wake up after a 12 hour drive with one hour of sleep
Business response:
Please accept our sincere apology for the difficulties you encountered in your room this time. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The room i reserved was not available at the site despite being available on the website. The room I was given reeked of burnt popcorn, was missing towels, curtains, soaps, cups, outlet covers, light fixtures, etc., etc. This place was horrible. The only staff who were at all helpful were the midnight shift staff. at least they tried to accommodate the guests. One morning I called down for bath towels and they told me to come pick them up at the front desk. So I went down soaking wet with a wash cloth covering my privates. T... read more
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
The room was not stocked with stuff. And if you need it you have to walk all the way to the front desk and carry it back. Was not happy with my stay there. Will not use that place ever again.
Business response:
Brad, although we make every effort to be perfect, sometimes we fall short. We are sorry to know you didn’t like our hotel policies and regret the inconvenience it caused to you. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The only thing good was the location. Close to downtown
Business response:
Thank you for choosing our hotel for your stay. Although you liked our location, we were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
i hated the whole experience, the rooms was old and outdated. No housekeeping available only if your staying on a weekly basis. Halls smelled like pet urine and smoke along witth the drug addicts that hang around the property. NEVER AGAIN
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
YUUUUUUUK DINGY, OUTDATED, STOVE WAS RUSTED. NO COFFEE MAKER, NO CUPS! THOUGHT MAYBE THIS WAS A HALFWAY HOUSE OR VOUCHERS GIVEN TO RECENTLY RELEASED INMATES; SHADY PEOPLE ALL AROUND. NO LINENS IN THE ROOM FOR THE SOFA BED; WHICH WAS THE REASON WE BOOKED HERE. (MATRESS WAS STAINED IN THE SOFABED). NOT A $90 A NIGHT ROOM! STOOD AT THE FRONT DESK FOR 5 MINTUES BEFORE I WAS ACKNOWLEDGED...AND BOTH CLERKS WERE THERE! DO NOT STAY HERE! DISGUSTING!
Business response:
Melissa, we want to thank you for selecting our hotel. We understand your disappointment and frustration when you realized the sofa bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We provide a clean set of linens after every guest depart to ensure cleanliness for the next guest. Please note, kitchenware and toiletries are available at the front desk as... read more
Terrible service The lady at the front desk was extremely rude stood there almost 10 mins waitibg for someone to check us in and when she came out she didn't even acknowledge us then turned and left again and was rude when she came back.
Business response:
Nancy, we sincerely apologize for the poor service you received at the time of check-in and that one of our associates was rude to you. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
This place is a disaster. I slept with all my clothes on. It is so disgusting and dirty. I am not a super clean nut but this was terrible. The staff was totally inept and took forever to check in despite paying everything in advance. He was so lazy, couldn't even stand up at the desk the whole time. The breakfast is a TOTAL JOKE.
Business response:
Thank you for taking the time to evaluate your stay. Please accept our sincere apologies for the cleanliness issue and for the inattentive service you received from our staff. We assure you that we have discussed your concerns with our housekeeping team, and we’re reviewing our procedure with them to make sure it is followed thoroughly. We have also shared your feedback with our front desk in order to be more diligent with our efforts moving forward. We hope you will give us a second chance to deliver the type of experience ... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.