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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Alright, sort of. Service was slow. The toilet clogged 2 days in a row. The remote control for the TV was very temperamental. Queen size bed was closer to full size bed. On the plus side the room was clean and it was right next to the light rail. Also enjoyed we could borrow a toaster and make breakfast in the room. This was particularly good because the free breakfast was subpar coffee, packaged oatmeal and muffins, and granola bars. Oh wait, there was packaged hot cocoa too. Pretty meagre.
Business response:
Thank you for taking the time to evaluate your stay. We are happy that you liked your clean and well-equipped room, but we are sorry for the service issue you had and that you were unhappy with our breakfast offerings. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Phoenix - Midtown. Sincerely, General Manager
Business response:
Richard, thank you for being our guest at Extended Stay America - Phoenix - Midtown. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. Thanks again for the 5-star rating and we hope to see your again soon. Sincerely, General Manager
Nice downtown hitell Nice hotel in downtown and eat in the kitchen and relaxed licationb
Business response:
Thank you for choosing to stay at Extended Stay America - Phoenix - Midtown. We are delighted to know you were comfortable here and that our location in the downtown perfectly suited your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Nice staff but... The rooms were mostly clean. One of us had to switch rooms because the smell of cigarette smoke was overwhelming (and the hotel is non-smoking); then the next room had a leftover pizza in the nightstand drawer. Breakfast is muffins and granola bars and they go fast, so you have to get in early. There are construction workers that stay there frequently, and when they aren't working they are getting drunk in the parking lot, and they will tell you: "I'm so *expletive* drunk." Despite the mishaps and annoisan... read more
Business response:
Thank you for choosing to stay at our hotel. Although you liked the service provided by our staff, we are sorry for the cleanliness issue you experienced during your stay and regret the inconvenience it caused. On rare occasions we have guests who do not adhere to the property rules, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We sincerely apologize for this discomfort and hope you will give us a chance to serve you better in the future. Sincerely, General Manager
Business response:
Jean, thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Phoenix – Midtown. Sincerely, General Manager
Great hotel The place is in good condition. The rooms have large refrigerators and stoves, and they'll give you cookware if you want. It's a bit far from downtown but is close to the light rail.
Business response:
David, it's a pleasure to read your fantastic review about Extended Stay America - Phoenix - Midtown. We are thrilled you had an excellent visit and that you were especially impressed with your well-appointed room and our convenient location. On behalf of everyone here, we invite you to stay with us again the next time you visit our area. Sincerely, General Manager
It was okay for that price. Just no room cleaning service every day.
Business response:
Thank you for being our guest. We are glad you were overall pleased with your visit to our hotel and the value we offered. Since we are an extended stay property, our housekeeping service is designed for our long term guests and done on a weekly basis to respect their privacy and to offer minimal intrusion to their homelike stay. However, this service is always available upon request for an additional fee. We value your business and hope that you will choose us again. Sincerely, General Manager
Dirty room Bed sheets weee not changed out from the last stay. Shower was still dirty from the last stay.
Business response:
Thank you for taking the time to review our hotel. I am disappointed to read about the issues you encountered and sincerely apologize for falling short of your expectations. Steps have already been taken to make sure we don't repeat these mistakes. I hope we have the opportunity to demonstrate this to you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.2 star rating with 1,555 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.