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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First time stayed extended stay of america, disappoint us. cockroaches, no cups for coffee, sometimes no sugar, no cupcakes for breakfast (reason why we check in), I return the towels for new one, but i have to wait for hour/s to it to be washed, take note we are staying five days, no pans, no kitchen ware when asked to the staff, only one tries to help us lend pan and spatula, and someone lend us coffee mug, because there are no paper cups, the mattress in sofa is soo filty, lights are need to replace, no available hair blo... read more
Business response:
Dear ALVIN, Thank you for your feedback. We apologize that your experience did not meet expectations and for the multiple concerns you encountered during your stay. Your comments will be shared with our team for immediate review, allowing us to make necessary improvements. We hope you might consider giving us another chance to provide a much-improved stay in the future. Sincerely, Hotel Management
was given a room for in it it was not clean. Got another room it had a roche crawling on the bed and I refused to stay in it so Finley got a 3rd room it was just so so. left my key for the door at the front desk because it was not open and I had to check out to get my flight
Business response:
DearGuest, Thank you for sharing your experience. We’re sorry about the condition of the initial rooms and the inconvenience they caused during your stay. Your feedback is important and will be shared with our team to ensure better room preparation and guest support. We hope to have the opportunity to welcome you back for a much-improved visit. Sincerely, Hotel Management
I stayed at this hotel with a couple of friends two years ago and it was good for the money we paid this time it is awful i brought family and i am ashamed. The condition of the premises are awful, some sketchy people just hanging around outside.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your recent visit did not meet your expectations, particularly following a positive experience during your previous stay. We understand the disappointment of bringing family along and encountering issues with the property’s condition and the surrounding atmosphere. Please be assured that we are diligently working to enhance both the maintenance of our facilities and the overall experience for our guests. We sincerel... read more
I was told it had a fitness center and it doesn’t. I could never find ice machine and when I did, it was broken down I will never able to get ice. The ladies at the front desk were very rude. No one ever spoke. They were not smiling. they always seem angry. It was only one young lady from another Hotel that worked there. She was nice and the men were OK.
Business response:
Dear Guest, Thank you for sharing your experience. We're sorry that the amenities did not meet your expectations and that the service at the front desk was not welcoming. We understand how disappointing it can be when advertised features are unavailable, and we regret the inconvenience this caused. Your comments about the staff's demeanor are taken seriously, and we appreciate you recognizing the courtesy of the young lady and the male team members. Your feedback is valuable and will be shared with the appropriate teams for ... read more
Very unprofessional services My stay was not a good experience, the check in lady was very unprofessional and and rude. I also wasn't given the correct room that i reserved. The manager also did not try to make things right about my room. I was told that there was nothing they could do to make things right. I will not be coming back to stay at this motel again in the future.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the service you received and the discrepancies regarding your room. Your feedback has been communicated to our team to reinforce our commitment to the high standards we strive to maintain. We value your insights, as they are essential in our ongoing efforts to improve and ensure that similar situations do not occur in the future. Sincerely, Hotel Management
The toilet ran all night (we tried to fix it, but we couldn't). The carpet was very wet from having been recently been cleaned, furniture that we assume had been removed for the carpet cleaning had not been replaced (coffee table) no hair dryer and none available from rude person at the front desk. Extended Stay America is our go-to whenever we need a place to stay whether locally or when traveling, but we'll never stay at the Phoenix location again.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you encountered during your stay. We deeply regret that the toilet and carpet issue impacted your comfort, and we are sorry that your interaction with our front desk team didn't meet your expectations. Our guests often bring personal items from home to use in their suite, so our hair dryers and toiletries are available upon request at the front desk and are always complimentary. Your feedback is invaluable, and we are committed to improving our service and facilities.... read more
The carpet in my room, 214, was stained from end to end. The tub was rusted, there was severe rusting inside the microwave, and the room smelled like dogs. Feeling uncomfortable to walk on the carpet barefooted is a sure sign that a room is unsanitary. Don't be fooled by the "free breakfast." I was offered a nutragrain bar and chocolate muffin from the front counter.
Business response:
Dear Guest, Thank you for your feedback. We’re truly sorry that your stay did not meet expectations, especially regarding the room’s condition and cleanliness. A space that feels fresh, comfortable, and well-maintained is something every guest deserves, and we regret that this was not your experience. We also understand your disappointment with the breakfast offering. Please know your comments have been noted and will be shared with our team to help guide necessary improvements. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.