Extended Stay America - Phoenix - Scottsdale

Business response:

Dear Randy, It was a pleasure to read your fantastic review about Extended Stay America. We are committed to delivering exceptional hospitality to our guests, and your generous feedback is a testament to our dedication. Thank you for your thoughtful words regarding Lance. It was a delight to host you, and we eagerly anticipate your return in the near future.Sincerely,Hotel Management 

Business response:

Dear Zona, Thank you for choosing us. We are sorry for the frustrations and regret that the overall cleanliness of the room did not meet your liking, and we have shared your remarks with the housekeeping team for further improvement. In response to your comments, we will instruct our team to double-check the process for this problem. Our housekeeping team is very active and takes an interest in delivering flawless accommodation, but we regret missing some spots in your case. Our front desk team is always there to attend to y... read more

Business response:

Dear Jalana, Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management