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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's a great hotel with great service.
Business response:
Dear Rob, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
As expected
Business response:
Dear Annabelle, Thank you for taking the time to rate your experience; we would love for you to join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management
An okay place Can't beat the location. It was nice and quiet while having good links to freeways and main roads. The hotel itself is a bit run down. Pillows are like pancakes, no breakfast to speak of, the floor in my room was sticky and the water pressure was poor. Also, my room was mistakenly given to the next people who checked in! All was resolved quickly, but it was a pain to deal with after a long day of travel. Would I stay here again? No, it didn't meet enough of my needs.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We appreciate your positive remarks about our convenient location and apologize for the shortcomings you experienced during your stay. Your comments are valuable, and we will address the issues you mentioned to enhance the overall guest experience. We understand the importance of a comfortable stay and apologize for any inconvenience caused. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the fl... read more
It was a nice place with a nice rate.
It was ok. We checked in to the room and it smelled horrible ! The hallways smelled great. We went and asked for a diff room and they were so polite, they gave us another room. Appears to have just been remodeled. Very nice!! They say free breakfast but they had 1 pot of coffee and a few muffins in a bowl. They need to put their trash bins somewhere else. They are big and right by the elevator to go down. But the trash smells so you either take the stairs or wait by the smelly trash cans for the elevator.
Business response:
Dear Evangeline, Thank you for sharing your experience with us. We're delighted our team was able to promptly address the issue with your initial room and provide you with a more satisfactory one. We are also pleased to know that the remodeled room met your expectations. Your feedback regarding the breakfast offerings and the placement of trash bins is much appreciated, and we'll share this with the appropriate individuals as we strive to enhance our guest experience. We look forward to the opportunity to welcome you back fo... read more
Good for work trip. Keep expectations low. Time to replace some worn out outlets. Zero usb chargers. Honesty, terrible coffee/breakfast. Buy food at Safeway. Pros - Quiet.
Business response:
Dear Richard, We're glad you found Extended Stay America suitable for your work trip. While we understand your feedback about certain amenities, like outlets and breakfast options, we appreciate your understanding. Your satisfaction is important to us, and we'll take your comments into consideration for future improvements. Thank you for highlighting the quiet atmosphere as a positive aspect of your stay. We hope to have the opportunity to welcome you back again soon.Sincerely,Hotel Management
Quiet and clean.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 986 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.