Extended Stay America - Phoenix - Scottsdale

Business response:

Dear Bin Fu, It was a pleasure having you with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! Your compliments are joyfully shared with the team. We hope you will revisit us the next time you are in our area. Sincerely, Hotel Management 

Business response:

Dear Fabiana,Thank you for your feedback. We regret that the noise affected your stay, as we strive to provide a peaceful and comfortable environment for all our guests. Our front desk team is always available to assist with any concerns, and we would have been happy to address this issue during your stay. Your comments are valuable, and we’ll use them to improve the experience for future guests. We look forward to the opportunity to offer a more relaxing stay in the future.Sincerely,Hotel Management 

Business response:

Dear Jonathan, Thank you for sharing your experience with us. While we are glad you found our staff friendly, we sincerely apologize for the issues you encountered with some unpleasant odor and the comfort of the bed and pillows not meeting your expectations. Your feedback is essential, and we will review these concerns with our team to improve the quality of the rooms. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we... read more

Business response:

Dear Chris, Thank you for taking the time to share your feedback! We're glad you felt your vehicle and belongings were safe during your stay, which is our top priority. While we may not be the most luxurious option, we strive to provide a clean, comfortable, and secure environment. Your comments will help us in our efforts to improve our facilities, and we hope to offer you an even better experience should you stay with us again.Sincerely,Hotel Management